Workflow catalog task conditions not working

MSbharati
Tera Contributor

I have created the workflow for catalog item flow.
In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.result ==22 || activity.result ==23, then according to it I have used the set value activity.
But it is not working as expected. it is stuck at catalog task activity." Please let me know if you required any additional details.
Your help is appreciated. Thanks!

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@MSbharati 

screenshots please.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@MSbharati 

if you are using custom state choices on catalog task then it won't work

see this KB which mentions the same

Adding condition on catalog task in workflow is not working 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yashkamde
Tera Guru

Hello @MSbharati ,

 

Plz check that Wait for completion checkbox in uncheck as it can get stuck at catalog task activity..

If it is check -> Uncheck it and try !

Screenshot 2026-02-13 171955.png


If not i.e any other reason plz share screenshot mainly which issue is occuring..

 

If my response helped mark as helpful and accept the solution.