Workflow catalog task conditions not working

MSbharati
Tera Contributor

I have created the workflow for catalog item flow.
In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.result ==22 || activity.result ==23, then according to it I have used the set value activity.
But it is not working as expected. it is stuck at catalog task activity." Please let me know if you required any additional details.
Your help is appreciated. Thanks!

9 REPLIES 9

MSbharati
Tera Contributor

@yashkamde  @Ankur Bawiskar 
Please see the attached Screenshots and help me.
Thanks!

 

@MSbharati 

I could see you create custom choices for state field on sc_task

As per link I shared for KB

if you are using custom state choices on catalog task then it won't work

Adding condition on catalog task in workflow is not working 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

MSbharati
Tera Contributor
 

MSbharati
Tera Contributor

@Ankur Bawiskar  I have attached the state choices as well. Please check. Thanks!

@MSbharati 

seems you didn't check my previous comment shared 2 hours ago

AnkurBawiskar_0-1771224207791.png

 

Similar comment shared on Friday

AnkurBawiskar_1-1771224246085.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader