Workflow catalog task conditions not working
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02-13-2026 02:36 AM
I have created the workflow for catalog item flow.
In that there is an activity Catalog task, I have added two condition there Close Complete and close cancelled/closed rejected and added the standard conditions like activity.result ==3 and activity.result ==22 || activity.result ==23, then according to it I have used the set value activity.
But it is not working as expected. it is stuck at catalog task activity." Please let me know if you required any additional details.
Your help is appreciated. Thanks!
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02-15-2026 08:29 PM
@yashkamde @Ankur Bawiskar
Please see the attached Screenshots and help me.
Thanks!
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02-15-2026 09:01 PM
I could see you create custom choices for state field on sc_task
As per link I shared for KB
if you are using custom state choices on catalog task then it won't work
Adding condition on catalog task in workflow is not working
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-15-2026 08:47 PM
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02-15-2026 10:39 PM
@Ankur Bawiskar I have attached the state choices as well. Please check. Thanks!
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02-15-2026 10:44 PM
seems you didn't check my previous comment shared 2 hours ago
Similar comment shared on Friday
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
