Workflow is not triggered from Catalog Item

Benedikt Kaiser · ‎01-05-2023

Hi,

I have created a test catalog-item and a test-workflow and want to start the workflow by triggering it via the catalog item.

However, after I start the catalog item, the workflow is not incorporated.

In the settings of the catalog item I have defined my correct workflow.

On the first screenshot you see the catalog item and the defined workflow.

On the second screenshot you can see the workflow itself.

On the third screenshot you can see the actual workflow after the catalog item is started.

I also made sure that my workflow is published.

Does anyone have any ideas why the workflow is not integrated?

Thank you very much in advance,

Benedikt

Community Alums · ‎01-09-2023

Click on Begin and drag your mouse to the Run script activity, it automatically generates a line, then from the Run script activity to the End activity.

https://www.servicenow.com/community/it-service-management-blog/servicenow-workflow-servicenow-workf...

The link might help. Please mark the answer correct if it helps you!

View solution in original post

shyamkumar VK · ‎01-05-2023

check if any workflow version exists with old workflow , you need to delete that and re create request to have your new workflow attached

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

Benedikt Kaiser · ‎01-09-2023

Hi,

unfortunately this is not working.

Best regards,

Community Alums · ‎01-09-2023

Hello Benedikt,

Can you try putting in the Service Catalog in the "Catalog" field with a Category.

Also, please screenshot the properties of the workflow . Would be easier to understand.

Please mark this answer helpful or correct if it helps!!

Thanks,

Pratik

Benedikt Kaiser · ‎01-09-2023

Hi,

here are the property and the service catalog.

best regards,