Workflow is not triggering and triggering to unwanted workflow. - bit urgent

[GD00609570]

Hi Team,

Created workflow to autopopulate assignment group and tasks, but while raising request, it is not triggering to correct workflow and triggering to default Workflow.

The issue is while raising a request, it should assign to XYZ assignment group, but because of triggering to default workflow, first it is assigning to ABC assignment group, then in fractions of seconds, it is assigning to correct Assignment group.  This fields changes are we can see in the Journal in Request.

Could you please provided your suggestions to fix this issue?

Thanks

[prerna_sh]

Hi @GD00609570 

Could you please share a screenshot of your flow for reference? It would help with better understanding.

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

[Ankur Bawiskar]

@GD00609570 

this is for catalog item?

If yes then did you publish your workflow and associate it with catalog item?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GD00609570]

Hello,

Please find below screenshot, it should assign to directly to "ABC" group, but it is assigning first in to "XYZ" group and then within a second, it is assigning to correct group and other functionality is working as expected, only issue is to fix, it should assign directly to "ABC" group

WORKFLOW:

Please help where I Missed the logic

using "sc_req_item" table in workflow

Thanks,

[GlideFather]

on the left bottom part, there is an approval action that is not connect to the workflow and will never be used, is that on purpose??

(most likely unrelated to this question but still it is something wrong)