Workflow stage issue

[mitzaka]

Hi SNC,

I am stuck with a workflow here. What I have is a workflow over sc_req_item table. I have my own stage set and I am using custom stages - submitted, assigned, under investigation, etc. The first couple of steps of my workflow are to set the Stage to Submitted once someone creates a catalog request. Then the second activity is to create a catalog task which is in the related lists of the RITM records.

The beginning of it looks like this:

What I want to do next it to check if this catalog task is assigned to anyone, and if so then set the stage of the workflow to Assigned. So my two issues here are:

1. when I submit a request, the stage default first state still shows 'Approved', and then Submitted (my custom). I believe this is based on the fact that the default dictionary value is 'waiting_for_approval' and maybe something picks this up and sets the Approved stage. So how do I make the default to Submitted.

2. In my workflow activity which checks for the task assignee, I am using a WAIT FOR CONDITION activity with the condition 'delivery task.assigned to' is not empty

But it's not working. Even when I assign the task, the stage of the RITM still says Submitted. So is Delivery Task the right thing to use for this condition?

[Kalaiarasan Pus]

for issue 1 , i suspect this BR on request item table , 'Items Added After Request Approved'... debug this

and for the second issue, the simplest solution i can think right now is like below...

have a business rule on catalog task and have condition something like below

current.assigned_to.changes() && !(current.assigned_to .nil()) && current.request_item.cat_item == 'sys_id of your catalog'

in script have this ,

var requestItem = current.request_item.getRefRecord();

requestItem.stage = 'stage needed';

requestItem.update();

let me tell you , there are multiple ways of doing this ... this is the first thing that struck my mind

[mitzaka]

That's a good path for thinking. About issue 1, I found that the dictionary entry of RITM's field Stage is by default 'waiting_for_approval'.

And the business rule you mentioned has the script, which triggers when the stage is waiting_for_approval and sets the stage to request_approved:

About issue 2, your suggestion could do the trick. I was hoping however to get it in the workflow, just makes future maintenance easier. If you have any thoughts on that, plase share.

[Kalaiarasan Pus]

as i said earlier , first thing that struck my mind you could also try using wait for WF activity ...

check if this helps you

https://community.servicenow.com/people/ctomasi/blog/2012/03/29/2191

[Kalaiarasan Pus]

you would need to trigger the event somewhere, may be UI action or a business rule