Workflow Task is getting cancelled at the end

ah16 · ‎09-06-2020

Hi,

When I create and close sc task after a minute. The catalog task status changes from "Complete" to "In-Complete". How do I debug why the state is getting "In-Complete" status at the end?

StateClosed IncompletewasClosed Complete

DirkRedeker · ‎09-07-2020

Hi

Here are some more details about what I replayed in my PDI:

I just put the Catalog Task in sequence with the timer like shown in the screenshot above.

I used the Script 1:1 like you submitted - which by the way works perfect 🙂 Well done!

If I execute the Workflow, it creates the Catalog Task, and will immediately proceed with the timer.

At this moment, the Catalog Task is in State "Open".

As soon as the Timer runs out, the Run Script will set exactly THAT Catalog Task to "Closed Complete" (see screenshot below):

The executed Workflow looks like shown below:

The Catalog Task Workflow Activity looks like shown below:

Remember to deselect the "Wait for completion" checkbox, to make the Workflow Activity transition to the Timer immeditately.

This, I guess, is your expected behavior, right?

What else did you configure as Business Rule?

If you have set up another customer Business Rule, just let me know about this, so that I can look, where this may affect each other.

Otherwise, let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk

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MrMuhammad · ‎09-06-2020

Hi,

Can you share the script from run script activity where you are closing the task? Make sure to use the value of closed complete in the script.

Also, connect your catalog task activity to the end activity. That might also be leading it to incomplete status.

Thanks,

Sharjeel

Regards,
Muhammad

ah16 · ‎09-06-2020

Thanks for your response. I made change to workflow as per your suggestion but it didn't worked.

var grTask = new GlideRecord('sc_task');
grTask.addQuery('request_item',current.sys_id); // request_item is RITM reference column in sc_talk table;
gs.log('request_item='+current.sys_id);
grTask.addQuery('active' , true); // check if task is still open
grTask.query(); //execute the query

// check if result set has some task record
if(grTask.next()){

grTask.state = '3' ; // 3 is choice value for close complete
grTask.comments ='Task closed by 5minute timer';
grTask.update();

}

MrMuhammad · ‎09-07-2020

Hi,

Can you try this once?

var grTask = new GlideRecord('sc_task');

grTask.addQuery('request_item',current.sys_id); // request_item is RITM reference column in sc_talk table;
gs.log('request_item='+current.sys_id);
grTask.addQuery('active' , true); // check if task is still open
grTask.query(); //execute the query

// check if result set has some task record
if(grTask.next()){

 grTask.state = '3' ; // 3 is choice value for close complete
 grTask.comments ='Task closed by 5minute timer';
 grTask.setWorkflow(false);
 grTask.update();

}

Thanks & Regards,

Sharjeel

Regards,
Muhammad

ah16 · ‎09-07-2020

Thanks Sharjeel. I cannot use the setWorkflow in my workflow. Any other suggestions, please? I'm just trying create and close a task.