Workflow tasks & assignment group

clktester
Tera Contributor

Newbie question. I'm tasked with documenting about 90 service catalog items (non-hardware/software) mainly service type requests. Each has a workflow created using the Workflow editor. I need to get the sctasks the workflow generates along with any assignment groups. I see wf_activity and that does provide some of it, but not assignment groups. How would I go about getting that info without writing any scripts if possible? Thank you in advance. 

2 REPLIES 2

Danish Bhairag2
Tera Sage
Tera Sage

Hi @clktester ,

 

Assuming all the catalog items have been utilised by the users. In that scenario what you can do is navigate to catalog task table , put a filter of request item.item.name is one of all the 90 catalog items n hit run.

This will give you all the task generated for those catalog items.

Gather the assignment groups and task as per requirement.

 

Mark my answer helpful & accepted if it helps you achieve your requirement.

 

Thanks,

Danish

Left off that these catalog items have different options that trigger different sctasks. I am not certain that all items have had all options requested. I'm looking for the list / table that shows Workflows and sctasks even if the item has not yet been requested. Hope that makes sense.