Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Workflow with approval from two different groups?

Jared Wason
Tera Guru

Hi, I have a workflow where it needs to be approved by one group, then I want to add some comments to the RITM via a script, then have another approval by a different group. However when I tried using the 'Approval - Group' activity for both groups it would automatically approve both after the first one was approved. I was able to get it to work if I first used an 'Approval - User' activity then the 'Approval - Group'. However when I try to use 'Approval - User' then a 'Run Script' activity, then a 'Approval - Group', it auto approves the user and group after the first is approved. Any ideas how to get the functionality I am looking for?

 

JaredWason_0-1690563632033.png

 

1 ACCEPTED SOLUTION

Manikandan1
Tera Expert

Hi Jared,

 

After first approval add Timer for a minute before second approval, im also faced this issue Timer helped me to resolve this.

View solution in original post

5 REPLIES 5

Hemant Ch
Tera Expert

Hi 

Use two approval activities in the workflow and add timer between them