WorkSpace Configuration
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‎01-15-2025 02:50 AM
We have CSM/FSM configurable workspace. We have a Persona called "receptionist" and when the receptionist opens the Workspace she should be able to see only patient and practitioner table in the list view and rest of the things in the list view should be hidden for receptionist. How to configure this on UI builder.
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‎01-15-2025 05:09 AM
you will have to do either of these 2 options
1) have a separate landing page for that receptionist persona
OR
2) hide the OOB left nav categories using User criteria exclusion
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader