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02-04-2025 01:04 AM
Hi,
Some workspace UI actions have different labels with the backend.
I noticed it might be probably configured sys_ux_form_action_layout_item.
However I saw one of our UI Actions has the same value on
sys_ux_form_action_layout_item and sys_ui_action table.
Does anyone encounter the same issue? If yes how did you resolve it.
Solved! Go to Solution.
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02-04-2025 03:18 AM
yes sometimes the labels are different since there could be requirement that the button in workspace should have different label as compared to native UI action.
When you create a UI action and click the 2 checkboxes as true then system creates workspace buttons automatically
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 02:30 AM
Check if it's really the correct ui action, because the name should show the same on workspace as it is configured and showing in the backend. It could be a different one.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-04-2025 03:18 AM
yes sometimes the labels are different since there could be requirement that the button in workspace should have different label as compared to native UI action.
When you create a UI action and click the 2 checkboxes as true then system creates workspace buttons automatically
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-04-2025 06:04 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-05-2025 08:41 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader