Your subflow cannot be found. Subflow sys_id:An

abc1233
Tera Contributor

Hi All,
One old subflow that was in use in instance - But now when we try to open it in flow designer, the name of subflow record is visible(record is there) but after clicking on it states 'Content Not found Your subflow cannot be found. Subflow sys_id:An ' as below snapshot

FLOW ERROR.png

How can we get this flow back?

 
7 REPLIES 7

Feasood
Tera Guru

Hello,

 

I am also having this issue with accessing a flow. 

We had a flow in the Flow Designer that worked fine and I created an Update Set to capture a change we have made to the flow.  When importing the Update Set across to TEST, we now get this error when trying to open it.

 

Feasood_0-1688592725485.png

Were you able to solve this issue or can anyone else advise what has gone wrong here please.

Daniel93
Tera Contributor

I had this exact same error with "An" as the sys_id too after I had my flow glitch when I tried to add a Subflow to a Service Catalog flow. I immediately saved it, got the "Content Not Found" error, and went to search the sys_hub... tables.
Because I didn't make any updates after noticing the glitch and getting locked out of the flow, I deleted the newest record in the "Flow Logic Instances" table, which fixed it for me.

Hey Daniel,

Do you happen to know the table name for "Flow Logic Instances" table?  I can't find any reference to that title anywhere.  Are you referring to sys_hub_flow_snapshot?

Hi @David Lundy ,

 

Sometimes the issue is plugin used in one of my actions that had not been propagated to our production environment.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823104

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120379

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787372

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda