Assigned to person only have the access to close the incident from the form view.

The Matrix
Tera Contributor

Assigned to person only have the access to close the incident from the form view. 

1 ACCEPTED SOLUTION

OlaN
Giga Sage
Giga Sage

Hi,

This could be done with a onLoad client script, which hides the close option if the logged in user is different from the assigned to.

But if you are into enforce some kind of security, setting restrictions with client scripts will not be enough, then you will have to create a BR, or set up an ACL.

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2 REPLIES 2

Sulabh Garg
Mega Sage
Mega Sage

Hello

You can change the visibility of UI action 'Close Incident' and mention the condition as below.

It will only show the UI action to only Assigned to user.

find_real_file.png

Please Mark Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

OlaN
Giga Sage
Giga Sage

Hi,

This could be done with a onLoad client script, which hides the close option if the logged in user is different from the assigned to.

But if you are into enforce some kind of security, setting restrictions with client scripts will not be enough, then you will have to create a BR, or set up an ACL.