DevOps Change Velocity Quick Start Guide

gregholevas
ServiceNow Employee
ServiceNow Employee

on ‎10-01-2024 08:11 PM

 

DevOps Change Velocity (DCV) Quick Start Guide

 

If you're just starting your DevOps Change Velocity journey, then you've come to the right place. This guide will help you understand what DevOps Change Velocity is, the outcomes it can help you achieve, and is a great place to return to as our product evolves over time.

 

ServiceNow DevOps Change Velocity Overview

 

DevOps Change Velocity helps your Development and Change Management teams accelerate change and connect their DevOps tool chain with ServiceNow so that the DevOps tool data can be used to automate change creation and approval while maintaining reliability and compliance.

 

 DevOps Change Velocity collects data from your DevOps planning, coding, testing, and orchestration tool chain to provide visibility across the entire software delivery life cycle. This enables a single view for both the Development team and the Operations team across the end-to-end activities (plan, develop, build, test, deploy, and operate).

 

Current functionality of ServiceNow DCV includes:

 

Change automation

Automate the change workflow and approval decisions to increase change velocity while ensuring governance and control. Create and complete DevOps change requests automatically and automate approval decisions based on input data (auto-approve, auto-reject or manually approve).

 

Change traceability

Track the progress of your work items, commits, artifacts, builds, and releases using the change requests to lend additional transparency and provide a single source of truth to all the personas involved.

 

DevOps Insights

View flow metrics, change acceleration metrics and other KPIs across the end-to-end software delivery value chain and connected tools.

 

Read the Getting Started section for details about how to access these features.

 

 

DCV Benefits

 

  • Automated data collection process through integrations
  • Accelerate change process with automated flows
  • Automate appropriate change governance driven by data
  • Visibility over pipeline, tests, change, release plan and progress in a single tool
  • Easier correlation between change and incident
  • Ensure compliance with automated change policy

 

DCV User Adoption Journey

 

  1. Connect Tools and Applications: Get started by integrating your key DevOps tools and choosing the key objects from these tools to track.
  2. Change traceability: After you have established integration with your key DevOps tools, relevant data from these tools will start coming into ServiceNow. Then you can continue to use your existing process to create changes but save time by having all relevant information added to the change request with just a few clicks. This information includes stories, code commits, test results, quality scans, and others.
  3. Change registration: This phase builds value further by automating the change request creation from the CI/CD pipelines. With this phase you’ll need to modify the team's CI/CD pipeline to enable automatic creation of change requests. This automation saves the time of your developers as they don't have to manually fill the change requests, which reduces the risk of human error.
  4. Change automation: This is the final phase in value realization where data from the tools will come into ServiceNow in real time, change requests will be automatically created and they’ll be automatically approved or rejected based on data driven policies. This phase requires creating policy guidelines and enabling automated change approvals decisions based on input data to reduce risk and increase the rate of change success.

All through these four phases, the Insights dashboards help you analyze operational and business reports and to determine the overall efficiency and growth of your development processes.

 

Getting Started

 

DevOps Change Velocity requires an ITSM Pro license to install in production. To get started and install DCV, Request the apps listed below from the app store, as well as their dependencies:

DevOps Change Velocity

Installing the above application also installs the following dependent applications: 

  • DevOps Data Model
  • DevOps Integrations
  • DevOps Insights

 

When you’re ready, get started here:

 

  1. Product Documentation: https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/enterprise-dev-ops/conc...
  2. Welcome Guide: https://www.servicenow.com/community/devops-articles/devops-connectivity-welcome-guide/ta-p/2316529
  3. DCV Overview video: https://www.youtube.com/watch?v=gxf54bhnf2A&list=PLkGSnjw5y2U69NP35sCUz8RFMpCr7Jg72&index=5&t=5s
  4. DevOps Change Velocity – Getting started video series: https://www.youtube.com/playlist?list=PLkGSnjw5y2U6E4IQ1KXexWFZZNcCtT6G2
  5. Lab Guide:  https://www.servicenow.com/community/devops-articles/devops-change-velocity-lab-guide/ta-p/3019491
  6. Learning Paths:
  1. Launch and Learn Deep Dive series:
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Last update:
‎10-01-2024 08:11 PM
Updated by:
ServiceNow Employee
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