Bulk update not working in list

Rishav Mukher1 · ‎09-15-2020

Hello, I am unable to update list fields on bulk. When I am clicking the field and shift down key its getting updated to the value I have set, but on reload of the list its only updating one field and rest are not updating. This is happening after the Paris upgrade. Can anyone help me out on fixing this?

Ankur Bawiskar · ‎09-17-2020

Hi Rishav,

If you are sure on these 3 points then please raise a HI ticket with ServiceNow

1) Nothing changed after the upgrade

2) this is happening for all the tables

3) this was working fine prior to upgrade

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Sajilal · ‎09-21-2020

Please mark the answer as closed, so that this thread can be beneficial for others in Future in the Community.

Thanks,

Saji

valkyrichek · ‎01-12-2021

Just in case, if someone is experiencing the same issue after Paris upgrade, the solution from ServiceNow is described here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859500

Here is the excerpt from the article:

Resolution

The issue was with the below system property whose value need to be set to 3000.
glide.xmlutil.max_entity_expansion
Value to 3000

amandasazon · ‎02-17-2021

Please refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864044 for more information on this.