Change Velocity implementation failing ADO pipeline

[derekkelly]

I am trying an initial installation of Change Velocity but cannot get the Pipeline to trigger change creation correctly.

Cannot see what is wrong in the YAML code so any help is appreciated;

YAML Code;

trigger:

  - main

stages:

- stage: 'Dev_Deploy'

  displayName: 'Deploy to Dev Environment'

  jobs:

  - job: 'Dev_Deploy'

    displayName: 'Dev Deploy job'

    pool:

      vmImage: ubuntu-latest

    steps:

    - script: echo Hello, world!

      displayName: 'Run a one-line script'

- stage: 'PreProd_Deploy'

  displayName: 'Deploy to the PreProd environment'

  dependsOn: [Dev_Deploy]

  condition:  succeeded()

  jobs:

  - job: 'ChangeApproval'

    displayName: 'Change Approval Job'

    pool: server

    steps:

    - task: ServiceNow-DevOps-Server-Change-Acceleration@1

        inputs:

                  connectedServiceName: 'XXXXXXX.service-now.com' ServiceNow DevOps Service Connection'

                  changeRequestDetails: |

                    {

                      "setCloseCode": false,

                      "attributes": {

                        "requested_by": {

                            "name": "test user"

                        },

                        "category": "DevOps",

                        "priority": "2",

                        "comments": "This is a sample pipeline script to be added in your change step",

                        "work_notes": "Update this to work_notes",

                        "start_date": "2024-01-24 11:59:59",

                        "end_date": "2024-01-24 11:59:59"

                     }

                    }

  - job: 'PreProd_Deploy'

    displayName: 'PreProd Deploy job'

    pool:

      vmImage: ubuntu-latest

    steps:

    - script: echo Hello, world!

      displayName: 'Run a one-line script'

- stage: 'Prod_Deploy'

  displayName: 'Deploy to the Prod environment'

  dependsOn: [PreProd_Deploy]

  condition:  succeeded()

  jobs:

   - job: 'Prod_Deploy'

     displayName: 'Prod Deploy job'

     pool:

       vmImage: ubuntu-latest

     steps:

     - script: echo Hello, world!

       displayName: 'Run a one-line script'

[Senthilnathan R]

Hi @derekkelly I too dont see an issue in this ADO pipeline. We need to check if the service connection is good, which is sending the notifications and inbound events in ServiceNow is good.
Could you please create a case and share it. We will check it out.

Thanks
Senthil

[sureshloganath1]

Hi, I'm also facing the same issue.  Is the issue resolved? Can you please help what solution applied?

[ersureshbe]

Hi, I hope domain separation is enabled in your system. Can you 'DevOps Change User' account available in your sys_user table? 'DevOps Change User' account created by plugin and It should map with parent domain if domain sepration is enabled.

The above code shows 'test user' account used by you. Can you replace by 'DevOps Change user' and check it will work as you expected.