How do I change style elements for Virtual Agent (not the widget)?

Wayne Richmond
Tera Guru

Hi all. Recently I found an issue with the text window overlapping the attachment icon when in a chat on Service Portal:

find_real_file.png

find_real_file.png

I reported this to ServiceNow who said "We have verified this behavior and found that this is the expected behavior of the release.". However, by inspectintg the page, I found the CSS variable that controls the box:

find_real_file.png

If I change the underlined variable to 90px (for exmaple), it increase the padding and means the text box doesn't overlap the icon.

find_real_file.png

I tried to override this entry by adding the variable to the portal Theme, but this didn't work:

find_real_file.png

Any idea where I can add it so that it might work? Thanks

 

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