Invalid Credentials for PDI login

SRINUVASUG · ‎11-10-2025

Hi everyone,

Sorry for bothering you.

I’m having trouble accessing my ServiceNow instance — it keeps saying “invalid credentials” even after I reset the password.

I tried resetting password, logging in with other user profiles and logging in other system.

Nothing worked. I will be grateful if you guide me with next steps because, I have some important task on that instance.

Spoiler

AndersBGS · ‎11-11-2025

Hi @SRINUVASUG ,

Quite simple - Login through Home | ServiceNow Developers and press start building instead of your PDI URL.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

SRINUVASUG · ‎11-12-2025

Yes @AndersBGS, I tried that quite many times but it's not working

Dr Atul G- LNG · ‎11-11-2025

Hi @SRINUVASUG

Go to developer site --> manage instance

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SRINUVASUG · ‎11-12-2025

I tried that @Dr Atul G- LNG, Even after resetting and logging again I am still viewing the same results. If I try to contact customer support they are telling PDI support is not available.