Issues with DevOps Feature Flag Change Requests

IramK
Kilo Contributor

Hello,

 

I am using the DevOps Split integration from the ServiceNow store (link below). For some reason, when I make a change within my Split instance, I don't see the change requests flowing into Service Now. I have a developer instance and have the Split integration configured correctly. Can someone help here please?

 

https://store.servicenow.com/$appstore.do#!/store/application/632860a753a301104a6eddeeff7b1266/4.1.0...

7 REPLIES 7

ersureshbe
Giga Sage
Giga Sage

Hi, Can you refer below link and check 'Challenges' section. Can you check from your end?

https://www.servicenow.com/community/devops-articles/devops-change-velocity-servicenow-amp-azure-dev...

 

 

Regards,
Suresh.

IramK
Kilo Contributor

Its not the same integration. What you shared is Azure devOps integration. I'm talking about Split.io DevOps integration. They don't work the same way.

Mike Lampert1
ServiceNow Employee
ServiceNow Employee

Hi @IramK - You haven't provided any details of any errors or specifics about what isn't working. In general terms Split integration assists to manage the Change approval process for feature flags and segments of Split. 

  • Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags.
  • Users can set CHG request fields to enable Split.io for CHG control.
  • Upon approval/rejection of a CHG request, the callback URL in Split.io for the split or segment is invoked to resume implementation of the update to the split and segment.

More info here: https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/enterprise-dev-ops/conc... 

Hey there @Mike Lampert1! Can you confirm that the "DevOps Feature Flag Change Callback" workflow is the one that should be triggered by the Split feature flag integration? I can't find this workflow anywhere in the documentation.