Make close notes field editable when state is changed to closed complete

[ritik16]

I want to make 'close notes' field editable when close alert UI Action is select that is changing the state to closed complete in custom table that is extented from task table.

Basically when state is changed to closed complete all the fields on form get read only. I wanted to override the existing feature that is making the all fields read only so I can allow the user to edit the close notes.

I also checked there is no client script or UI Policy that is making the field read only.

Currently there are 5 ACls on the custom table

1] create

2] delete

3] read

4] write [role = snc_internal role]

5] write [role = itil]

Can you please help me out to achieve this requirement.

[Astik Thombare]

Hi @ritik16 ,

Check your UI policies and ACLs.

There's an OOB UI policy called Make fields read-only on close.

For the list, it's likely there are ACLs at work also.

http://wiki.servicenow.com/index.php?title=Creating_a_UI_Policy

Docs: Access control rules

Docs: Contextual security  

Security Best Practices - ServiceNow Wiki

if my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Thanks,

Astik

[ritik16]

Hi 

I checked there is no UI Policy such as Make fields read-only on close on the custom table.
Is there way to make to all field on the form read-only by applying ACL on that custom table.

Or there is way to override the ACLs.