Azure DevOps Integration Error

adityamohanty
Tera Contributor

Hello Everyone, 

I am trying to integrate Azure DevOps with ServiceNow which are connected using Webhooks. There are Inbound events that are coming in however, their state results an error - "ADOP Notification - Inbound cannot be completed due to a technical issue." The event type in the payload is - git.pullrequest.merged". These inbound events trigger the "DevOps Integration - Orchestration Notification" flow and the "ADOP Notification - Inbound" subflow. After triggering the flow they should automatically create change requests. However, as mentioned the state always results in an error. 

Furthermore, the error logs show the following messages- 

devopsErrorCode - SUBFLOW_ERROR

internalMsg - Error: Cannot read property "result" from null,Detail: Cannot read property "result" from null

errorSources - ["Subflow - ADOP Notification - Inbound"]
properties - "FLOW_NAME":"DevOps Integration - Orchestration Notification","TRIGGER_RECORD_ID":"xxx"}

Can someone please help me solve this issue. Let me know if more details are required.

 

Thank you in advance. 🙂

1 REPLY 1

Senthilnathan R
ServiceNow Employee
ServiceNow Employee

Hi @adityamohanty Could you please create a case in support site with the details of the issue and share the case number with me. We will check this.
As we need to hop on to the instance and check the logs. 

 

Thanks
Senthil