Schedule job should perform autoclose incidents which are in resolved state from last 5 days

The Matrix · ‎03-06-2022

Trigger a schedule job at mid night 12 . Schedule job should perform autoclose incidents which are in resolved state from last 5 days(update resolution information and resolution code with this incident auto closed by system due to inactive update from last 5 days).

shloke04 · ‎03-06-2022

Hi @Siddharam Takali

This happens automatically, default number of days when ServiceNow closes the incident is 7 days.

You just need to update the property to 5 days as per steps mentioned below:

1) Navigate to System properties by typing "sys_properties.LIST" in Application Navigator and hit enter as shown below:

Now search for the property Named as "glide.ui.autoclose.time" and just change the value from 7 to 5 as shown below:

Property Link for reference posted below:

https://instance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=d5c62446c0a8011800cdf450892cec2d

Replace "instance' with your instance name.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Ankur Bawiskar · ‎03-06-2022

Hi,

There is already OOB schedule job for this as mentioned.

You can update the same i.e. update the property days to 5

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Arun33 · ‎02-21-2023

can you please let me know OOB schedule job name ?

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