Script source code logged to browser console, Failing widget error

[Rajesh44]

Hi Guys,

I am facing the below error on service portal when I try to open any RITM ticket (not for all users). Please refer the below image.

Thanks

[Community Alums]

That could be multiple things.

Have you checked the browser console to see if there is a useful error message in there?
Is there a specific subset of users this is happening to (i.e non-admins, or non-roled users)?

[Rajesh44]

Hi @timmo 

Thanks for the response, Actually it is happening for the users those who doesn't have any role.

What will be the workaround for this ?

Thanks

[Rajesh44]

[Community Alums]

It may be that the non-roles user does not have access to read one of the fields on the sc_req_item table. Do you have any custom fields on that table? Is the 'Ticket Fields' widget the out of box code, or has it been cloned and modified?