Variable not populated in RITM

[ray evans]

Hi

I have the following variables from my catalog item on RITM. However, one of the variables (referencing the user table) is not populating

Any suggestions as to what I've missed?

Thanks

Ray

[Harshad Wagh]

is it Name?

Check if you have an onload client script which is not marked for Applies on Requested Item.

[ray evans]

Hi @Harshad Wagh

Thanks for your response. Yes it is the Name variable. I have checked client scripts and they are as Applies on Requested Item. I have enabled a onLoad script that popuplates Email, Location etc. from the value of Name and those values are showing up fine.

[Harshad Wagh · Accepted solution]

just saw your recent update as well

Can you check variable on catalog item if anything unusual as well as if there is any UI policy action on this field with "Clear Value" check box checked or any catalog client script which is on change?

Thanks

Harshad

[ray evans]

The issue was indeed the "Clear Value" check box in the UI Policy.

Thanks for your help.

Ray