Script source code logged to browser console, Failing widget error

[Rajesh44]

Hi Guys,

I am facing the below error on service portal when I try to open any RITM ticket (not for all users). Please refer the below image.

Thanks

[Rajesh44]

 Do you have any custom fields on that table? - Yes

Is the 'Ticket Fields' widget the out of box code, or has it been cloned and modified? - No it is OOB we didn't clowned that.

[Rajesh44 · Accepted solution]

Hi Timmo

Found the solution, created the read acl on the table sc_req_item.

[Community Alums]

Awesome.

If anything I said pointed you in the right direction, please mar some of my responses as 'Helpful'.

Cheers,

Tim

[Hari63]

Hello,

when i try close the associate sc_task at time of closure of RITM, facing the same error,

i also created write ACL on sc_task table. but couldn't resolve the issue.

Kindly help to resolve.

My After BR:
Table: sc_req_item

(function executeRule(current, previous /*null when async*/) {

  
var gr2 = new GlideRecord('sc_task');
gr2.addQuery('request_item', current.sys_id);

gr2.query();
while (gr2.next()) {
       gr2.setValue('state', 3);//closed complete
       gr2.update();
}