Show email in activities RITM

[Gracet2]

Hello,

I want to display the emails sent when adding a comment on a ritm activities.
I already checked on the filter activities : "send/receive Emails".

I attach a capture of my business rule (after insert and update).

[Mike Patel]

On notification make sure you have at least one user selected on who will receive section.

[Gracet2]

it's for the "requested for" of the RITM and the "watch list"

[Mike Patel]

Also check mailbox outbox if those emails are sent. All screenshot has send-ready not sent so it might have something to do with mailbox.

[Gracet2]

they are all configured in this table

[Jaspal Singh]

Hi,

Is email being fired. Did you check in System Logs >> Emails if related event above triggered a mail or not. If it has triggered it will then show up in the activity automatically once you have configured the Sent/Received emails in the activity log.

If the mail itself is not triggered replace cmt in the eventQueue wit gs.getUserName()