Show email in activities RITM

[Gracet2]

Hello,

I want to display the emails sent when adding a comment on a ritm activities.
I already checked on the filter activities : "send/receive Emails".

I attach a capture of my business rule (after insert and update).

[Gracet2]

The email is triggered with the "cmt" in the script

[Ankur Bawiskar]

Hi,

So even after adding send/receive emails in the activities logs it is not working?

Did the email actually triggered?

Can you share screenshot of email logs?

Is this not working for admins or non-admins?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0719147

Also no need to send the 4th parameter in event queue; send it as empty and check once or set it to gs.getUserName()

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Gracet2]

it's work for admin and no admin.

Emails are well generated.

[Ankur Bawiskar]

Hi,

the type is send-ready and not yet sent as per screenshot

Once the email is processed and the Type changes to Sent it would show in the activity logs

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Gracet2]

it's work for admin and no admin, emails are send to the request for of the RITM

Here a screen of emails log