Show email in activities RITM

Gracet2
Tera Contributor

Hello,

I want to display the emails sent when adding a comment on a ritm activities.
I already checked on the filter activities : "send/receive Emails".

I attach a capture of my business rule (after insert and update).

find_real_file.png

1 ACCEPTED SOLUTION

If emails are generated then make sure email properties for outbound is set to true. Like below

find_real_file.png

View solution in original post

19 REPLIES 19

Gracet2
Tera Contributor

the emails are well generated, here I share a screenshot

find_real_file.png

It would not show up in the activity till the Type field in the screenshot above changes to Sent. 

Gracet2
Tera Contributor

Yeah it's work!

After checking "outbound email" in the email properties I did not wait for the email status to change from 'sent-ready' to 'sent'.

I did not pay attention to the type of email in my log.

Thank you everyone you are the best

 

Great to know it worked.

But did you mark other answer correct by mistake?

Okay