To reinstate your App Engine license for PDi

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Ayushi Saxena
Tera Contributor

‎08-04-2025 02:40 AM


Can anyone help to resolve that PDI issue. When clicking on start building getting below error regarding app engine license reinstate. How to fix this so that will able to login?

AyushiSaxena_0-1754300241647.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-04-2025 02:41 AM

Hi @Ayushi Saxena 

 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

  1. Log in to developer.servicenow.com.

  2. Go to your Profile.

  3. On the left-hand side, open the Instance Recreate section.

  4. Select Change User Role.

  5. Change the role from AES to Admin.

  6. Save your changes.

  7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-04-2025 02:41 AM

Hi @Ayushi Saxena 

 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

  1. Log in to developer.servicenow.com.

  2. Go to your Profile.

  3. On the left-hand side, open the Instance Recreate section.

  4. Select Change User Role.

  5. Change the role from AES to Admin.

  6. Save your changes.

  7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Ayushi Saxena
Tera Contributor
In response to Dr Atul G- LNG

‎08-04-2025 02:49 AM

Thanks for your help, it's working now!

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Nikhil Bajaj9
Giga Sage

‎08-04-2025 02:45 AM

Hi @Ayushi Saxena ,

 

Navigate to developer.servicenow.com and sign in. Click on the arrow next to your profile name and click on "Change user role" and change it to Admin role. It will be ok.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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