ServiceNow's Digital End-User Experience (DEX) uses the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform®, a single system of action for the enterprise. DEX measures and continuously improves the technology experience for your employees. This makes it simple for them to self-solve issues and engage with IT when extra support is needed. This course shows you the recording of the live BootCamp that went over everything you need to know about this product and also provides you with an instance to train on.
Objective
After completing this course, you will be able to:
Gain a foundational understanding of DEX within the industry or product context.
Learn about the underlying processes involved in DEX implementation, from design to deployment.
Identify and analyze user personas relevant to DEX, considering their roles, needs, and pain points.
Participate in a hands-on lab walkthrough to implement DEX concepts.
Learn the core aspects of DEX: collect, analyze, remediate, and self-heal.
Recognize why data collection matters, especially for CMDB, monitoring, software metering, and location analytics at the start.
Follow the steps of DEX, starting with data analysis, incident response, and software metering.
Understand how DEX aligns with ServiceNow's AI Ops strategy for smarter operations and automatic issue resolution.
Discover why Desktop Assistant is helpful, making issue resolution faster and communication between users and IT clearer.
See how ADH and Desktop Assistant create a smooth experience for both users and IT.
