We've created a comprehensive 4-video series that walks you through the complete DEX journey. In just over an hour, you'll see how IT Operations leaders, Service Desk professionals, and IT executives are using DEX to solve real-world challenges. Vide...
Digital End-user Experience (DEX)FAQ Below you will find a list of common questions about Digital End-user Experience (DEX) that should give you a deeper understanding of the solution, how it is setup, and its capabilities. If you need more context f...
Migration from ACC Mid to Dex ACC-Mid-less Objective This document is intended to guide customers through the migration from an existing ACC-V Mid Server-based monitoring setup to a Mid-less architecture for monitoring end-user devices using D...
This article will help to provide clarity on the Agent Client Collector (ACC) on the ServiceNow AI platform and how it is critical to enabling Digital End-user Experience in collecting and surfacing end-user data. Please use the graphic below to help...
How often have we seen users create mailbox rules to automatically filter emails from '....@service-now.com'? It usually happens when their inboxes are flooded with multiple emails for the same ticket within minutes, causing frustration — and event...
Digital End User Experience (DEX) provides full control over which performance and compliance metrics are monitored on their endpoints, as well as how frequently the data is collected. This ensures flexible, tailored monitoring aligned with each orga...
In this article, we will discuss ServiceNow DEX Application Network Experience workflow. At the bottom of this post, you can find the demo video for Application Network Experience. Application Network Experience Overview Application Networ...
In this article, we will talk about the benefits of Proactive Engagement OOB Use Cases. At the bottom of this post you can find the Proactive Engagement overview video as well as a demo for the OOB use cases. Proactive Engagement Out-of-the-bo...
The purpose of this post is to provide a high-level guide to quickly install and configure ServiceNow® Digital End-User Experience, a solution deployed by IT to help employees self-solve technology issues and help IT proactively monitor end-user comp...
Below you will find the Zurich Implementation Guide for Digital End-User Experience (DEX). If you are looking for implementation instructions on features not outlined in this guide, please visit the Digital End-User Experience Product Docs site. If y...
Take the Digital End-User Experience (DEX) Bootcamp Course on NowLearning About this Course ServiceNow's Digital End-User Experience (DEX) uses the information collected from your end users’ apps and devices alongside the breadth of data already...
If you're just starting your DEX journey, then you've come to the right place. This guide will help you understand what DEX is, the outcomes it can help you achieve, and is a great place to return to as our products evolve over time. ServiceNow ...
Digital End-User ExperienceWelcome Guide As businesses have accelerated the adoption of technology in the workplace, it’s become more and more difficult to see and understand how end-users are experiencing and interacting with their computers and a...
Steph Morillo
LisaLatour
