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Christopher Ell
If you're just starting your DEX journey, then you've come to the right place. This guide will help you understand what DEX is, the outcomes it can help you achieve, and is a great place to return to as our products evolve over time.
ServiceNow DEX Overview
ServiceNow DEX empowers IT professionals to be proactive and gain a clear overview of end-user applications, devices, and networks. It enables employees to independently address issues, receive notifications, troubleshoot problems, and interact with the Virtual Agent.
DEX adopts a comprehensive approach to enhance user experiences, offering a complete solution comprising DEX Application & Device Health, DEX Content Playbook, and DEX Desktop Assistant. With these tools, you can proactively monitor applications, networks, and devices, detecting potential issues before they lead to downtime and impact user productivity.
For a unified monitoring workspace and relevant content (policies, check definitions, and actions), refer to Application & Device Health and DEX Content Playbook. To seamlessly integrate ServiceNow functionalities into your daily workflow, explore Desktop Assistant.
Current functionality of ServiceNow DEX includes:
- DEX Application and Device Health - End-to-end visibility and health of applications, networks, and end-user devices, irrespective of location.
- DEX Content Playbook - offers content to facilitate the monitoring of applications and devices, as well as providing support for application remediation.
- DEX Desktop Assistant - simplifies the process of integrating ServiceNow functionalities into your daily workflow by providing easy access to monitor local applications, requests, and to conduct network tests, enabling for seamless tracking and management of your work.
- DEX Proactive Engagement - assists organizations to improve employee productivity and satisfaction by proactively detecting and enabling employees to self-solve digital experience issues on a day-to-day basis.
Read the Getting Started section for details about how to access these features.
DEX Benefits
- Increased Self-Service
- Improved Employee Experience
- Proactive Issue Notification and Remediation
- Improved End-User Device Visibility
- Improved Application and Device Availability
Getting Started
ServiceNow DEX is associated with a for-fee subscription and is a part of the IT Service Management product family. Check with your ServiceNow commercial account team for specific licensing information.
When you’re ready, get started here:
- DEX Bootcamp - This course provide the foundation to complete installation, configuration, and use of DEX. (Login required)
- Digital End-User Experience Product Checklist - A high-level guide to quickly install and configure ServiceNow® Digital End-User Experience.
- Digital End-User Experience Documentation Home – Access all the most current DEX installation and configuration documentation here.
- Set Up Application and Device Health – This step will guide you through the process of installing and setting up the Application and Device Health application, installing the Agent Client Collector for DEX, Enabling the DEX Browser Extension, Onboarding Application and Device Health, and Exploring the Application and Device Health interface.
- Install Desktop Assistant – This step will install the Desktop Assistant application on your local computer.
