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JayS56800927307
Tera Expert

‎02-06-2026 08:28 AM

Hello Team , 

 

I have update the logo in the basic configuration , basic configuration 16 and My company as well.

 

When I login on the login page logo is visible , but on the banner it is not visible.

 

What could be the issuse ?

 

JayS56800927307_1-1770395265626.png

 

JayS56800927307_0-1770395227231.png

 

IT IS BIT Strange. Please help with your inputs 

 

Regards,

 

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1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎02-06-2026 08:33 AM

You can create a new theme and set it as the default to change the color. For the logo, go to the UI16 Properties.”

 

https://www.servicenow.com/docs/r/yokohama/platform-user-interface/tb-create-theme.html

 

https://www.servicenow.com/docs/r/xanadu/platform-user-interface/change-instance-logo.html

 

Try cache.do or try with other user once. 

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