Hi Everyone, Has anyone implemented DEX (Digital End-User Experience) recently? I'm currently setting it up and would appreciate it if someone could share the end-to-end implementation steps, prerequisites, and any common issues or lessons learned du...
I have a VTB that I created which the vertical lane is configured by "overview issue"is there a way that it would show only the lanes that have ticket card in them? and when they are empty they would be hidden? or even just the lanes with ticket woul...
I was checking if anybody else from the community has experienced where the agents display message in the DEX console (Service Ops Workspace) of Local system account not enabled on Windows: Some metrics can’t be collected. We have observed more of th...
The Metric rules for devices are limited to 27 KPI's but DEX/ACC collects so much more and limits customers potential for visibility and support of endpoint devices. I've submitted a support case requesting 11 KPI's to be added. These KPIs would br...
Is there a way to exclude a specific workstation from ACC discovery other than uninstalling the agent? I did see an article that talked about the enable_silent_mode property in the acc.yml file... but it looks like that property doesn't exist on the...
I am working on UI customization in the Zurich release and ran into an issue with button styling in Workspace. I was unable to change the header color and other UI colors directly, so I followed the recommendation to use Theme Builder and created a n...
Hello Team , I have update the logo in the basic configuration , basic configuration 16 and My company as well. When I login on the login page logo is visible , but on the banner it is not visible. What could be the issuse ? IT IS BIT Strange. Ple...
We're using DEX and the ACC collects whether there are pending updates for a device. Is there a way to create a new metric around whether or not a device has pending updates so that we can then create a metric rule for that metric. For example, we ...
An environment involves Point of Sale devices where agents are installed on each target devices to get active status of devices through Agent Client Collector. All the transactions that are made in POS / POC devices will get stored in separate Databa...
i have a client controller on a widget to copy answer from one custom metric to another metric, but it's not working for yes/no radial buttons metric, for string the value is copying. tried the below script api.controller = function ($scope, $timeout...
Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four ...
Can any one provide experience of how to use the platforms tools to be able to map user journeys and unlock unseen efficiencies and improve UX for my end customers
I have created a scoped app with a custom workspace (from scratch). The workspace of course has a few pages, and I am using many of the OOB components. I have configured a page with the 'record' component, so when any records are clicked from any lis...
ServiceNow University home page does Load - but Re-loads repeatedly, ad infinitum. This occurs if I am logging in specifically to the University. It also occurs if I am already logged in and then trying to go utilize the University. Therefore, I n...
I need to check how many end points do not have ACC client running on the end points and if not then install the ACC on those. How to build report on How many computers device having agent install and How many computer not has. I want to identify all...