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User Journey mapping within Service Now

Can any one provide experience of how to use the platforms tools to be able to map user journeys and unlock unseen efficiencies and improve UX for my end customers

Record deletion redirect (UI Builder/workspace)

I have created a scoped app with a custom workspace (from scratch). The workspace of course has a few pages, and I am using many of the OOB components. I have configured a page with the 'record' component, so when any records are clicked from any lis...

Tim Molloy by Tera Expert
  • 780 Views
  • 6 replies
  • 2 helpfuls

Resolved! Visual task board

I have a VTB that I created which the vertical lane is configured by "overview issue"is there a way that it would show only the lanes that have ticket card in them? and when they are empty they would be hidden? or even just the lanes with ticket woul...

OmerG by Tera Contributor
  • 798 Views
  • 3 replies
  • 1 helpfuls