User Journey mapping within Service Now
Can any one provide experience of how to use the platforms tools to be able to map user journeys and unlock unseen efficiencies and improve UX for my end customers
Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details
DEX forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe
- Bookmark
- Subscribe to RSS Feed
- Sort by Question Start Date
Forum Posts
Record deletion redirect (UI Builder/workspace)
I have created a scoped app with a custom workspace (from scratch). The workspace of course has a few pages, and I am using many of the OOB components. I have configured a page with the 'record' component, so when any records are clicked from any lis...
ServiceNow University home page does Load - but Re-loads repeatedly
ServiceNow University home page does Load - but Re-loads repeatedly, ad infinitum. This occurs if I am logging in specifically to the University. It also occurs if I am already logged in and then trying to go utilize the University. Therefore, I n...
DEX - Report on the endpoint details that do not have ACC installed
I need to check how many end points do not have ACC client running on the end points and if not then install the ACC on those. How to build report on How many computers device having agent install and How many computer not has. I want to identify all...
Change color of chevron by expandible/collapsible menus in Next Experience
Does anyone know if there's a specific object inside a specific style that governs what color the little chevron by expandible/collapsible menus when using Next Experience is? By default it's white, which makes it difficult to see when the backgroun...
Playbook Intake in the portal - how to get multi row variable set / list input playbook activity?
with CSM and other products now having playbooks in the portal for intake, what is the equivalent of a "multi-row variable set" in the playbooks?
Troubleshooting Missing Components in Figma Libraries After Uploading Release Xandu
I've uploaded, published, and connected all Figma libraries from the Xanadu release, but Figma still indicates that certain components or libraries are missing. This includes common elements like project description components, logos, and ServiceNow-...
Prevent Manual Redirectoion from Employee Center To Platform
When a user manually removes the '/esc' from the URL and loads it , it should automatically redirect it back to the employee center portal How can I achieve this.
Product manager and technical product management
Product manager and technical product management
Resolved! Visual task board
I have a VTB that I created which the vertical lane is configured by "overview issue"is there a way that it would show only the lanes that have ticket card in them? and when they are empty they would be hidden? or even just the lanes with ticket woul...
Filter incoming Computer CI's CMDB when using SGC Intune (or Defender)
Hello, when I enable the SGC for Intune and my CMDB is populated with Computer accounts, there seems to be no possibility to filter the incoming accounts. So it will populate all the Computer accounts as CI's that our found in Intune. What is a way t...
INC state notifications to customers - DEX Best Practices / Recommendations most welcome!
Seeking recommendations and best-approaches to improve our customer experience in INC notifications. Welcome to expert opinions, tips, tricks, hints....Current State:Upon finishing work on an INC, technician set the INC to a closed state - which trig...
Social media icons not displaying in footer on ServiceNow Learning site
Hi Team,I’ve noticed a UI issue on the Now Learning portal. The social media icons (LinkedIn, Twitter, YouTube, etc.) located in the footer display correctly before login, but once we log in through SSO, the icons are no longer visible; only blank or...
ui builder simple list
n UI Builder, I’ve added a Filter component based on the Asset table and a Simple List component that displays recall records from the Recall table. When an asset is selected through the filter, the list shows only the recalls related to that asset. ...
Displaying PDF's on a ServiceNow Portal to Unathenticated users
We are looking to display pdf attachments that are located on the sys_attachement table on a portal that is available to unauthenticated users. This portal is a public website and we require that the pdf is rendered in the page, and the user is not ...
