Prevent Manual Redirectoion from Employee Center To Platform

[RajatG]

When a user manually removes the '/esc' from the URL and loads it , it should automatically redirect it back to the employee center portal 

How can I achieve this.

[Dr Atul G- LNG]

Hi @RajatG 

That is not the expected behavior. The reason is that ServiceNow works on URLs, and if you remove the suffix, it takes the instance.Servicenow.com URL, which defaults to the Native view. I doubt we can change this as it is platform behavior.”

[Mark Manders]

It really depends on your use case.  You can use settings within something like the SSO script include to prevent end users from entering any other page than a portal page, but your question doesn't mention those kinds of details. I would never have ITIL users redirected to the portal, for instance. Please elaborate on your question, because how you have formulated it, it doesn't really make sense.

[Ankur Bawiskar]

@RajatG 

you can use UI script for this and handle the logic

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shashank_Jain]

Hii @RajatG ,

You can try this way instead of UI script -

There is a property to handle this. To redirect users without any roles. But you need to create it yourself.

So go into the table sys_properties. Press the"new" button and make the record that looks like this:

So the name of the property is "glide.entry.loggedin.page_ess" and the value should be the suffix for your portal.

So now if a user without role would go to instancename.service-now.com it will get redirected automagically to "instancename.service-now.com/esc"

Hope it helps!