Value Stream Mapping: Art of the possible and do now - Recorded Feb 15th 2024

[John Spirko]

*** Link to shared content *** Password: leap2024!

John Spirko - Senior Executive Enterprise Architect (8:30 to 8:45)

  How to get ServiceNow’s Value Steam tables into your instance
  Demo- IT4IT seven value streams example and a path to the data

Martin Chabarria - Senior Executive Enterprise Architect (8:45 to 9:05)

  EA Workshop to align your Value Streams

Carina Hatfield - Dir, Inbound Product Mgmt (9:05 to 9:25)

  Where are we going with Value Streams?

[Mitch23]

Great presentation.

How is a value stream different from a business process? Similiarly how are value stages different than steps in the process? Then you have activities that are performed during each step which are contained in run books or other procedural manuals. A process is a series of actions or steps taken in order to achieve a particular end.

You would use BPM and business process engineering to map current and future state.

Thanks

[Houchen]

A value stream stage represents a broader sequence of activities aimed at delivering value to the customer, encompassing multiple processes. Processes, on the other hand, are specific sets of activities with defined inputs, outputs, and objectives within a value stream stage. While processes focus on execution details, value stream stages provide a higher-level view of the end-to-end flow of value creation, including various interconnected processes.

[Houchen]

Example:
Value Stream = Quote to Order
Value Stream Stages = Request for Quote, Quotation Creation, Quotation Review and Approval, Quotation Submission, Order Processing, Order Confirmation, Order Fulfillment, Delivery/Service Provision, Invoicing, Payment Processing.

Each of these Value Stream Stages would be delivered through a process/processes.

In turn these are supported by Capabilities.

This is how I rationalise it. Very happy to hear other thoughts/ideas.

[John Spirko]

I've learned not to take a hard stance on any Value Stream definition; they all try to do similar things. There are Enterprise Architecture representations, agile representations, and different LEAN representations.  You'll find many people who take hard stances on their definitions, and they mostly have great points that should be considered, but you need to find your way. These are the two high-level use cases that I think of for value streams:

1. Completeness (Capability alignment) - Do you have an adequate set of business capabilities (technical or otherwise) to deliver value to a customer (internal or external)? If not, where are the gaps, and what can I buy, change, or build to address them? You get this by aligning business capabilities, stakeholders, and other business objects to Value Stream stages. 
2. Efficiency (Process alignment) - Can I make it better, faster, or more automated? This is where you measure timing and map individual processes to Value Stream stages so you can see the big picture instead of just the smaller process picture. Think of processes as things that change the state of a Value Stream stage. For example, a "Guest Check-In" stage for a "Hotel Stay" value stream will have an "identify guest" process and an "assign room" process. Use value streams to find efficiency opportunities that will directly impact value delivery. 

Value Streams are perspectives that ideally paint a clear picture of how the organization delivers value to its customers.
  

[Miklos Palfi]

@Houchen Just as a sidenote: I agree with the statement Carina Hatfield made in the presentation (at 49:55 mins):

"what we're seeing is a lot of those customers are starting at the end of the product life cycle and they're really on the support side and they're working their way back to optimize the value stream and we're not seeing a lot of people who are taking on the entire development value stream at once they're focused on the middle or the end of the value stream."

It is so interesting to see what a broad spectrum of maturity levels these discussions try to cover. Some companies not even have their product modeling and digital (product) portfolio in ServiceNow well done (like no DPM but still working on service, app and maybe business process and capability levels), and others are already optimising the value stream end-to-end. These concepts are far away from us at the moment, but I am glad that others already pave the way!

[Miklos Palfi]

While still digesting Value Stream Mapping / Value Stream Management as a concept I wonder how VSM should be connected to the other elements of the data model.

In this session Value Streams were connected to Business processes (through Value Stages) and to Application Models (from the cmdb_models). As we try to eliminate redundancy in our application portfolio in our case there is almost a 1:1 relationship between Application Models and Business Applications. Could we connect Value Streams directly with Applications and/or Digital Products or is the model object in between really important? If yes, what are the reasons for it?

As a prequel to this forum session there was this one in August 2023:

Demystifying Value Stream Mapping and Management Recorded August 3rd 2023

https://www.youtube.com/watch?v=Zzfgdq8wvC8&t=120s

[Dr_ Wiselin]

Is this functionality live in Xanadu ?

[Namita Mishra]

Hi @Dr_ Wiselin ,

Thanks for reaching out to community.

It's not clear that which functionality you are asking - "Is this functionality live in Xanadu ?"

However, I try to respond in context of what was presented in the recording mentioned above in this post.

	Vancouver	WashingtonDC	Xanadu
Value Stream Tables	Value Stream Value Stream Category Value Stream Process	Value Stream Value Stream Category Value Stream Process Value Stream Stage Value Stream Capability	Same as Washington DC
Value Stream  (' Hire to Retire' added as demo data for reference)	To access: All -> Value Steams	To access: All -> Value Steams	Access from EA Workspace via Portfolio -> Business Architecture -> Value Streams
Reference to Product Model Table	Value stream reference field is added to Product Model (cmdb_model) table	Same as Vancouver	Same as Vancouver

Hope this helps, if it does please mark the response as correct \ helpful.

Happy Weekend!!

Thank You!

Namita Mishra

[Dr_ Wiselin]

1. To be specific I believe in the enterprise architecture workspace we were supposed to get value streams as described in this video.  Please See the screenshot below. I installed the enterprise architecture but could not find the UI. But I am aware of the other value Stream modules. 
2. Also the Value Stream Worskpace Is it released

What i see is the below UI missing with Chevrons and maps. Just want to make sure I am not missing anything

I can see to install this

[Namita Mishra]

Hi @Dr_ Wiselin 

Now it is clear. No, the value stream workspace is not available with Xanadu.

Happy Weekend !

Thank You!

Namita Mishra