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Digital Services Forum

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Group Activity

Live Instructor-led Training for CSDM 5.0

I am aware of the on-demand training content in the ServiceNow University, but we're looking for a live instructor-led option. Does anyone know if there are currently any existing courses, or any plans in the future to offer something like this? Thanks in advance for any information you can share. ... View more
rparlett
By Tera ContributorDigital Services Forum 3 weeks ago
487 Views
3
0

ServiceNow Skill and Data Kits with Now Assist Roadmaps - Recorded February 13th 2025

Materials:  Now Assist Roadmap {shared in the video, starts on slide 5} Now Assist FAQ Now Assist Skill Kit Use Case Library Now Assist for CMDB Now Assist Overview Now Assist Learning Path AI Governance Now Assist Community Article Speakers: Eliza Orchard - Principal Outbound Product Manager at ServiceNow John Spirko - Senior Executive Enterprise Architect at ServiceNow Discussion Topics: Now Assist Skill Kit & Now Assist Data Kit Intro to both capabilities Walkthrough of February release features Demo for Architects and Developers Takeaway: Roadmap for Now Assist Capabilities ... View more
John Spirko
By ServiceNow EmployeeServiceNow EmployeeDigital Services Forum‎02-14-202510:33 AM
4,084 Views
5
2

Zoom Meetings for Digital Services Forum

Hi Everyone, Is there a new list of Zoom meetings for the Digital Services forum to sign up for (for 2026)? It seems like the last few Zoom meetings on my calendar never had a host to start the meeting (I had one on my calendar for 1/15/2026, waited and the meeting never started).   Thank you. ... View more
Angel Brady
By Tera ContributorDigital Services Forum‎01-15-202608:43 AM
680 Views
3
1

About the Digital Services Forum

The Digital Services Forum was founded in June 2018 and is run by ServiceNow's Enterprise Architecture team. We meet bi-weekly to share findings and best practices in leveraging the ServiceNow platform to support service design, service delivery, and digital transformation. The following four links have everything you need to get involved: Zoom registration for bi-weekly meetings Forum Home Page (presentations and other work shared here) YouTube Playlist (All past meeting recordings are here) Get a Link to our shared instance (Request in email) Welcome to our forum! ... View more
John Spirko
By ServiceNow EmployeeServiceNow EmployeeDigital Services Forum‎01-09-202308:14 AM
17,499 Views
10
33

CSDM 101 - Recorded September 12th 2024

Speaker: John Spirko - Senior Executive Enterprise Architect - Confirmed Discussion Topics: CSDM High-Level Overview Build a Service on Paper What gets configured where? (Put it into our forum instance) Viewing the model (Dependency View, DPM, Enterprise Architecture) ... View more
John Spirko
By ServiceNow EmployeeServiceNow EmployeeDigital Services Forum‎09-13-202405:15 PM
5,334 Views
9
6
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Featured About the Digital Services Forum

The Digital Services Forum was founded in June 2018 and is run by ServiceNow's Enterprise Architecture team. We meet bi-weekly to share findings and best practices in leveraging the ServiceNow platform to support service design, service delivery, and...

  • blog

Live Instructor-led Training for CSDM 5.0

I am aware of the on-demand training content in the ServiceNow University, but we're looking for a live instructor-led option. Does anyone know if there are currently any existing courses, or any plans in the future to offer something like this? Than...

  • Question

Zoom Meetings for Digital Services Forum

Hi Everyone,Is there a new list of Zoom meetings for the Digital Services forum to sign up for (for 2026)? It seems like the last few Zoom meetings on my calendar never had a host to start the meeting (I had one on my calendar for 1/15/2026, waited a...

  • Question

About the Digital Services Forum

The Digital Services Forum was founded in June 2018 and is run by ServiceNow's Enterprise Architecture team. We meet bi-weekly to share findings and best practices in leveraging the ServiceNow platform to support service design, service delivery, and...

  • blog

CSDM 101 - Recorded September 12th 2024

Speaker: John Spirko - Senior Executive Enterprise Architect - Confirmed Discussion Topics: CSDM High-Level OverviewBuild a Service on PaperWhat gets configured where? (Put it into our forum instance)Viewing the model (Dependency View, DPM, Enterpris...

  • blog

CSDM Adoption Roadmap and Outcomes - Recorded December 7th 2023

Presentation View / Download: CSDM Roadmap and Capabilities for DSF - July 2024 Speaker: John Spirko - Sr. Executive Enterprise Architect, ServiceNow Things you will learn: 12 Common Service Data Model (CSDM) use casesWhat parts of the CSDM do I need...

  • blog

Resolved! Applicaton vs. Business Application

Looking at "How CSDM concepts map to CMDB tables" in the ServiceNow documentation.  I noticed that there is Business Application (cmdb_ci_business_app) and Application (cmdb_ci_appl) that are stored in different tables.  Looking at it from the CSDM p...

  • Question

Proposed 'CSDM on a page explainer'

To foster inclusive and meaningful participation from Data Owners and Subject Matter Experts within our organisation, we've developed a resource called the 'CSDM Explainer' (attached). We're sharing it with the community for review and feedback, and ...

  • blog
  • CSDM
  • csdm-on-a-page

Visualize Your Enterprise: CSDM in 3D - Recorded September 25th 2025

Featured Speakers: Peter Caldwell - Director, Enterprise Architecture at ServiceNowMatthew Elsom - Co-Founder at EMMa3D Topics: Bring CSDM to Life: Discover how to transform the Common Service Data Model (CSDM) from a technical framework into a pr...

  • blog
  • CMDB
  • CSDM
  • ServiceNow
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Group Information
Digital Services Forum

Digital Services Forum

The ServiceNow Enterprise Architecture Group takes the lead in hosting the Digital Services Forum, a bi-weekly event that has been a catalyst for digital transformation since June 2018. By focusing on innovative practices and new findings within the ServiceNow platform, the group has created a dynamic community eager to drive and support transformative digital services. Engage with us to exchange knowledge, learn from shared experiences, and be part of a collective journey towards operational excellence and digital mastery. This forum is your gateway to a network of professionals dedicated to continuous improvement and achieving excellence in the realm of digital transformation.
727 members
Open group
Created 10-07-2022
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