Looking at "How CSDM concepts map to CMDB tables" in the ServiceNow documentation.  I noticed that there is Business Application (cmdb_ci_business_app) and Application (cmdb_ci_appl) that are stored in different tables.  Looking at it from the CSDM perspective, what is the difference between the two?  Given that there are two separate tables in the CMDB for them, what is the litmus test we should use in capturing something as an application vs a business application?   CSDM Glossary: Application:  Any deployed program, module, or group of programs that is designed to provide specific functionality on a computer infrastructure.   Business Application: Represents all software and infrastructure environments (dev, test, prod) that are configured to provide functionality. ... View more

Hi!   Is it recommended to only have one record of a Business Application in an organization (Group) och can you have several? We have different installations of the same software in differing BU's and the criticatlity can be different between the BU's aswell.   Thanks for any help to clarifying how to handle this. ... View more