Currently we are working on introducing the digital products concept into our data model. There are some very valuable contents out there on the topic including the recent Digital Services Forum meeting Digital Product Management & Foundational Data - Recorded April 11th 2024    Our main question is the change from services and applications to digital products. IT4IT v2.1, ITIL4 and TBM - in our opinion - all build heavily on the service portfolio and hierarchy. IT4IT v3.0 tries to make a step in the agile / DevOps direction (and comes with that closer to DevOps / SAFe world) by replacing the services and applications with products. (This was also well discussed in a previous Digital Services Forum session:  IT Operating Models of Tomorrow - Presented on May 23 2022    But how can we keep compatibility to the current models and frameworks? Shouldn't we keep the services and applications layer (not only the offers/service offerings) as a second view? What about putting the services and applications under the products as child-objects/tables? Actually we also sync many of our applications into the service table, because that's what customers (and the business users) know and name for the servicedesk. So the question is replace or complement apps and services with digital products in the data model? ... View more