Featured About the Digital Services Forum
The Digital Services Forum was founded in June 2018 and is run by ServiceNow's Enterprise Architecture team. We meet bi-weekly to share findings and best practices in leveraging the ServiceNow platfor...
Blog Articles
Raptor DB Pro - How to Evaluate the Value - Recorded August 28th 2025
DSF Raptor Material Featured Speakers: Jason LaScola - Senior Executive Enterprise Architect at ServiceNow What We’ll Cover: What is the Raptor DB, and why do we need it Screenshots of Relevant Met...
Beyond the Code: Aligning Your Organization for ServiceNow Success - Recorded August 14th 2025
Featured Speakers: John Spirko - Principal Executive Enterprise Architect at ServiceNow What We’ll Cover: The Shift to a Product Mindset The critical importance of focusing on people The CoEi Fram...
Unlock Your Digital Future - The AI-Powered Citizen Development Factory on ServiceNow
Link to content: Unlock Your Digital Future - The AI-Powered Citizen Development Factory What We Covered: • High-Level Overview of AI on the Platform (with Takeaway Slides) • Live Demo: See the Dig...
One Platform Total Control: Unifying IT, Security, Risk & Finance - Recorded July 17th 2025
Featured Speaker: Krishna Cheemalamarri – Principal Executive Enterprise Architect at ServiceNow What We Covered: Understand end-to-end Technology Asset Lifecycle value stream and associated capabilit...
Data Segregation: Mastering Need to Know for Optimal Security and Efficiency Recorded June 5th 2025
Featured Speakers: David Skowronek – Sr Principal Platform Architect at ServiceNow John Spirko - Principal Executive Enterprise Architect at ServiceNow Topics Covered: Understanding the Imperative...
Understanding Ecosystem Architecture Insights from the Open Group Experts Recorded April 24th 2025
Featured Speakers: Philip Tetlow – CTO for Data Ecosystems at IBM Krishna Chakra – Digital Enterprise Architect at Capgemini Rahul - Manager - Decentralised Technology Lab at Honda R&D Europe John S...
Unlock the Power of ServiceNow Employee Center - Recorded April 17th 2025
Featured Speakers: Nate Aschenbach – VP, GBSx at ServiceNow Tina Watson - Senior Manager, Technical Product Management at Western Governors University Alicia Lawver - Advisory Presales Solution Consul...
Bringing Business Architecture to Life - Recorded March 27th 2025
Link to Presentations: Bringing Business Architecture to Life - Recorded March 27th 2025Featured Speakers: William Ulrich – President, Business Architecture Guild, President, Business Architecture Ass...
Transforming Human Resource Service Delivery - Recorded March 20th 2025
Meeting files can be viewed and downloaded here: Digital Services Forum March 20th 2025 Speakers: Joe Fiedler – (CTA) Advisory Solution Consultant – Core Business WorkflowsJohn Spirko - Senior Executi...
Transforming Claims Management with AI and ServiceNow - Recorded February 27th 2025
Speakers: Dustin Gannon - Senior Industry Enterprise Architect at ServiceNow John Spirko - Senior Executive Enterprise Architect at ServiceNow Discussion Topics: What is a Claim, and How is it Process...
ServiceNow Skill and Data Kits with Now Assist Roadmaps - Recorded February 13th 2025
Materials: Now Assist Roadmap {shared in the video, starts on slide 5} Now Assist FAQ Now Assist Skill Kit Use Case Library Now Assist for CMDB Now Assist Overview Now Assist Learning Path AI Governan...
Unleashing ITOM's Potential Recorded January 30th, 2025
*** Find all Meeting Files Here ***https://www.servicenow.com/events/ai-summits.html#americas Speakers:• Roland Beaucage - Senior Solution Consultant at ServiceNow• John Spirko - Senior Executive Ente...
2025 Kickoff with Agentic AI! Recorded January 16th 2025
View or Download Content: 2025 Kickoff with Agentic AI!Speakers: Charles Bartley - Senior Executive Enterprise Architect at ServiceNow Jason LaScola - Senior Executive Enterprise Architect at ServiceN...
2024 Year in Review and 2025 Planning
Speakers: Peter Caldwell - Director, Enterprise Architecture at ServiceNow Charles Bartley - Senior Executive Enterprise Architect Jason LaScola - Senior Executive Enterprise Architect John Spirko - S...
Mastering Tech Debt on the Now Platform
Speakers: Bruce Freilich - Director, Enterprise Architecture at ServiceNow Scott Zailer - Vice President of Product at Bravium Consulting Inc. Discussion Topics: Understanding Tech Debt: Causes, Impac...
CSDM 101 Wrap and 2025 Digital Products Record November 7th 2024
View or download presentation: Digital Services Forum - November 7th 2024 "CSDM & Digital products" Speaker: John Spirko - Senior Executive Enterprise Architect at ServiceNow Discussion Topics: Comple...
The Platform for Enterprise Architecture - Recorded October 24th 2024
Speaker: Jason LaScola - Senior Executive Enterprise Architect at ServiceNow Louis Ronzitti - Program Manager, ServiceNow at Peraton Mark Castoe - Principal Product Success Manager at ServiceNow Krant...
CSDM 101 Part Two - Recorded October 10th 2024
Topic: CSDM 101 - Part Two Speaker: John Spirko - Senior Executive Enterprise Architect ServiceNow Workday Operations Team Discussion Topics: Review part 1 - https://www.servicenow.com/community/digit...
CSDM Lifecycles - Aligning, Syncing, and Transitioning to Xanadu - Recorded September 26th 2024
Speakers: Mark Bodman - Sr. Product Manager Scott Lemm - Principal Inbound Product Manager Discussion Topics: Understand the Changes Navigating the Transition Managing the Impact
CSDM 101 - Recorded September 12th 2024
Speaker: John Spirko - Senior Executive Enterprise Architect - Confirmed Discussion Topics: CSDM High-Level Overview Build a Service on Paper What gets configured where? (Put it into our forum instanc...
- Teo Gamarra on: Raptor DB Pro - How to Evaluate the Value - Record...
- mikesisson on: Unlock Your Digital Future - The AI-Powered Citize...
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John Spirko
on:
Transforming Human Resource Service Delivery - Rec...
- r2020 on: Transforming Claims Management with AI and Service...
- Louis R Ronzitt on: ServiceNow Skill and Data Kits with Now Assist Roa...
- James Foo on: Unleashing ITOM's Potential Recorded January 30th,...
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SaschaWildgrube
on:
Mastering Tech Debt on the Now Platform
- CasperJT on: CSDM 101 Wrap and 2025 Digital Products Record N...
- RichieP on: The Platform for Enterprise Architecture - Recorde...
- mikesisson on: CSDM Lifecycles - Aligning, Syncing, and Transitio...
