Digital Services Forum

Featured About the Digital Services Forum

The Digital Services Forum was founded in June 2018 and is run by ServiceNow's Enterprise Architecture team. We meet bi-weekly to share findings and best practices in leveraging the ServiceNow platfor...

CSDM for Enterprise Architects - Recorded October 23rd 2025

Link to Shared Content from October 23rd 2025 MeetingTopic: CSDM for Enterprise Architects Featured Speakers: Jim Smith - Senior Executive Technical Architect at ServiceNow Charles Bartley - Senior St...

ServiceNow’s Next-Gen Data Strategy - Recorded October 16th 2025

Shared Materials: https://solutions.servicenow.com/i/CfsK1TogZM7nqyxaC0cD2ryujRYfTYKUATCIWFCemb9JlmKwzv2PLUSSIGNeP1cT6m1GTwjUD6___Hpr46e9PLUSSIGNa___DQLCxOtVyjPRu9V7hZCeK6DSVC___qkls0eFeok5WC6PLUSSIGN...

Visualize Your Enterprise: CSDM in 3D - Recorded September 25th 2025

 Featured Speakers: Peter Caldwell - Director, Enterprise Architecture at ServiceNow Matthew Elsom - Co-Founder at EMMa3D  Topics: Bring CSDM to Life: Discover how to transform the Common Service Da...

Digital Products and Services with IT4IT and the ServiceNow AI Platform - Recorded Sept 18th 2025

 Topic: Transforming the Management of Digital Products and Services with IT4IT and the ServiceNow AI Platform  Featured Speaker: Dr. Michelle Supper - Principal Enterprise Architect at ServiceNow ...

Raptor DB Pro - How to Evaluate the Value - Recorded August 28th 2025

DSF Raptor Material Featured Speakers: Jason LaScola - Senior Executive Enterprise Architect at ServiceNow  What We’ll Cover: What is the Raptor DB, and why do we need it Screenshots of Relevant Met...

Beyond the Code: Aligning Your Organization for ServiceNow Success - Recorded August 14th 2025

 Featured Speakers: John Spirko - Principal Executive Enterprise Architect at ServiceNow  What We’ll Cover: The Shift to a Product Mindset The critical importance of focusing on people The CoEi Fram...

Unlock Your Digital Future - The AI-Powered Citizen Development Factory on ServiceNow

 Link to content: Unlock Your Digital Future - The AI-Powered Citizen Development Factory What We Covered: • High-Level Overview of AI on the Platform (with Takeaway Slides) • Live Demo: See the Dig...

One Platform Total Control: Unifying IT, Security, Risk & Finance - Recorded July 17th 2025

Featured Speaker: Krishna Cheemalamarri – Principal Executive Enterprise Architect at ServiceNow What We Covered: Understand end-to-end Technology Asset Lifecycle value stream and associated capabilit...

Data Segregation: Mastering Need to Know for Optimal Security and Efficiency Recorded June 5th 2025

 Featured Speakers: David Skowronek – Sr Principal Platform Architect at ServiceNow John Spirko - Principal Executive Enterprise Architect at ServiceNow  Topics Covered: Understanding the Imperative...

Understanding Ecosystem Architecture Insights from the Open Group Experts Recorded April 24th 2025

 Featured Speakers: Philip Tetlow – CTO for Data Ecosystems at IBM Krishna Chakra – Digital Enterprise Architect at Capgemini Rahul - Manager - Decentralised Technology Lab at Honda R&D Europe John S...

Unlock the Power of ServiceNow Employee Center - Recorded April 17th 2025

Featured Speakers: Nate Aschenbach – VP, GBSx at ServiceNow Tina Watson - Senior Manager, Technical Product Management at Western Governors University Alicia Lawver - Advisory Presales Solution Consul...

Bringing Business Architecture to Life - Recorded March 27th 2025

Link to Presentations: Bringing Business Architecture to Life - Recorded March 27th 2025Featured Speakers: William Ulrich – President, Business Architecture Guild, President, Business Architecture Ass...

Transforming Human Resource Service Delivery - Recorded March 20th 2025

Meeting files can be viewed and downloaded here: Digital Services Forum March 20th 2025 Speakers: Joe Fiedler – (CTA) Advisory Solution Consultant – Core Business WorkflowsJohn Spirko - Senior Executi...

Transforming Claims Management with AI and ServiceNow - Recorded February 27th 2025

Speakers: Dustin Gannon - Senior Industry Enterprise Architect at ServiceNow John Spirko - Senior Executive Enterprise Architect at ServiceNow Discussion Topics: What is a Claim, and How is it Process...

ServiceNow Skill and Data Kits with Now Assist Roadmaps - Recorded February 13th 2025

Materials: Now Assist Roadmap {shared in the video, starts on slide 5} Now Assist FAQ Now Assist Skill Kit Use Case Library Now Assist for CMDB Now Assist Overview Now Assist Learning Path AI Governan...

Unleashing ITOM's Potential Recorded January 30th, 2025

*** Find all Meeting Files Here ***https://www.servicenow.com/events/ai-summits.html#americas Speakers:• Roland Beaucage - Senior Solution Consultant at ServiceNow• John Spirko - Senior Executive Ente...

2025 Kickoff with Agentic AI! Recorded January 16th 2025

View or Download Content: 2025 Kickoff with Agentic AI!Speakers: Charles Bartley - Senior Executive Enterprise Architect at ServiceNow Jason LaScola - Senior Executive Enterprise Architect at ServiceN...

2024 Year in Review and 2025 Planning

Speakers: Peter Caldwell - Director, Enterprise Architecture at ServiceNow Charles Bartley - Senior Executive Enterprise Architect Jason LaScola - Senior Executive Enterprise Architect John Spirko - S...

Mastering Tech Debt on the Now Platform

Speakers: Bruce Freilich - Director, Enterprise Architecture at ServiceNow Scott Zailer - Vice President of Product at Bravium Consulting Inc. Discussion Topics: Understanding Tech Debt: Causes, Impac...

CSDM 101 Wrap and 2025 Digital Products Record November 7th 2024

View or download presentation: Digital Services Forum - November 7th 2024 "CSDM & Digital products" Speaker: John Spirko - Senior Executive Enterprise Architect at ServiceNow Discussion Topics: Comple...

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Featured About the Digital Services Forum