on - edited on by
Jen Holland
ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's dedication and ingenuity in creating meaningful experiences for their employees. We appreciate the time, effort, and creativity each contestant put into their submissions and videos.
This year we judged the contestants based on three specific criteria: 1) Strategy- how they ensure the portal becomes the go-to destination for self-service and information, 2) Experience - does the portal provide an intuitive, efficient, and delightful experience for users to find what they need, 3) Governance - how they make decisions about the evolution of the portal.
Based on the above evaluation criteria, below are the winners and finalists for our 2025 Best Employee Portal Contest:
Coming soon: ServiceNow will release a detailed report that highlights what makes these portals great.The report provides aspiring customers with ideas and approaches for creating their own world-class employee portals.
Best overall employee portals (top 3 winners & other finalists)
Grand Prize Winner
Modern Intranet Portal
- Communications, Facilities, HR, IT, Finance, Legal, and more
- Onboarding, career advancement, leaves of absence, & offboarding
- Integrations: Workplace, Viva Engage, Cornerstone, Edcast, SuccessFactors, Concur, Qualtrics
- Accessibility UX audits
“MyDanone has truly revolutionized our digital employee experience, transforming the way Danoners start their daily journey and navigate our digital ecosystem.” – Thais Taylor
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Danone portal’s homepage experience |
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Partner: NewRocket
Team credit: Thais Taylor, Digital Workplace & EX; Styvenson Pena-Vasquez, Global EX IT Stream; Chetna Manglik, Sr VP HR COE & HR Global Functions
First Runner-up
Unified Services Portal
- Communications, Facilities, Finance, HR, IT, Legal
- Transformed portal that was structured operationally into one that matches employees’ way of thinking
“We were fully capable of making our vision in design possible through the technology of ServiceNow.”
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Bane NOR portal’s homepage experience |
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Partner: Sopra Steria
Team credit: Janne Rofnes, Section Leader, ICT Infrastructure; Linda Pederson, Head of Section, ICT Delivery
2nd Runner-up
Unified Services Portal
- IT, HR, Facilities, Finance, Procurement, and Travel & Expense
- Mobile-first approach, with QR codes to report workplace issues
- 20% decrease in ticket volumes
“We are committed to creating a more connected, efficient, and supported environment for our people, driving both individual and organizational success.”
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adidas portal’s homepage experience |
adidas mobile experience |
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Partner: Self Implemented
Team credit: Ivan Golenko, Director & Product Owner & Xizi Li, Senior Product Owner
Other finalists (Arranged alphabetically)
Unified Services Portal
- Communications, Facilities, Finance, HR, IT, Legal, Risk Strategy & Management, Cyber Security
- 99% of users that utilized AI Search no longer created inquiry cases
- 88% satisfaction with the virtual agent experience
“The site is designed to be the ultimate go-to resource for Chevron employees”
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Chevron portal’s homepage experience |
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Team credit: Chris Turner, Reliability & Performance Senior Manager; Karen Rubio, Service Delivery Architect; Dave Warren, Manager, HR Digital Office; Cristina Ventura, Product Owner - ServiceNow Platform
Modern Intranet Portal
- IT, Communications, HR, Legal, Facilities, Finance
- Consolidates tasks from SuccessFactors, SAP Fiori, Ariba, Expense Express and more
- Targeted customizations to meet Gallo business needs
“By continuously analyzing user behavior, search trends, and interaction data, we ensure portal remains efficient, user-friendly and aligned with business needs”
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Gallo portal’s homepage experience |
Gallo mobile experience |
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Partner:Self Implemented
Team credit: Oscar Mateos, Platform Developer Lead; Philip Ward, Technical Product Manager; Vanessa Swanson, Knowledge Management Analyst Senior
Modern Intranet Portal
- Design: 70 / 500 / 1
- Saving $1.5M tech spend annually
- Saving employees 1.43M hours annually
“Our vision for the new Jacobs Connect intranet was to smart, simple, and purposeful. A world where you can.”
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Jacobs portal’s homepage experience |
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Partner: NewRocket
Team credit: Amanda Robichaud, Director, Global Internal Communications; Mark Houston, Senior Creative Director; Scott Thompson, Director, Digital Solutions & Transformation; David Stoner, Manager, ServiceNow Platform Owner
Modern Intranet Portal
- Communications, Facilities, HR, IT, Finance, Legal, Sourcing & Procurement, Travel
- Onboarding & offboarding
“Our employees expect a news site of the caliber they produce for our customers.”
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Morningstar portal’s homepage experience |
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Partner: Maryville Consulting Group
Team credit: Courtney Kipper, Director of Digital Communications; Kumudini Devalla, Digital Communication Specialist; Christina Miller, Service Now Product Owner; Samo Seng, Global Process Owner; Pankaj Katoch, Principal Architect
Unified Services Portal
- Facilities, Finance, HR, IT, Supply Chain, Data Analytics, Health Plan
- Monthly retention rate increased from 22% to 76% with the new San Ford Service Center
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Sanford Health portal’s homepage experience |
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Partner: INRY
Team credit: Mary DeVille, Technology Solutions Manager, Service Mgmt; Nish Thakur, Supervisor, HR Technology; Aditya Srinivas, Associate Consultant, Advance; Sourav Mishra, Consultant, Cloud Cover
Modern Intranet Portal
- Communications, HR, Facilities, Finance
- Reduced operational costs by 50% through the consolidation
“We regard SDT-HUB not merely as a workflow system, but as something employees use daily.”
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SMS Datatech portal’s homepage experience |
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Partner: Self Implemented
Team credit: Sota Kodama-san, Engineer; Nobuki Sonezaki-san, Engineer; Yoshiteru Kurashina-san, Engineer; Wataru Ishii-san, Engineer; Tomonori Nishikawa-san, Director
Modern Intranet Portal
- Communications, HR, Facilities
- Onboard & offboard 50K employees every six months
- Integrations: StarRez (housing), Verified Credentials (background checks), Equifax (I-9/e-verify), Saba/Cornerstone (LMS), and SuccessFactors (HCM)
- Manager Hub and Alumni Hub portals
- Location changing functionality
- Emphasis on mobile
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Vail Resorts portal’s homepage experience |
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Partner: GlideFast
Team credit: Bryan Nunn, Sr Manager; Marsha Starr, Principal Architect; Diana Sorenson-Lang, Process & Knowledge Manager
Top single-departmental employee portals
First place
HR Portal
- Omni-channel for diverse workforce with portal, kiosks, mobile, virtual agent, phone
- Improved HR operational efficiencies with a 76% increase in self-service rate
- 78% reduction in missing laptops on day 1 through automated onboarding
“A Portal Built for People”
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Mondelez portal’s homepage experience |
Mondelez mobile experience |
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Partner: Monochrome
Team credit: Janne Sleater, EX Lead; Alison Wainwright, EX Tech Lead; Kiyana Glass-Miller, ServiceNow Platform Lead
Second place
HR Portal
- Communications, HR, Total Rewards, Source-to-Pay (coming soon)
- Onboarding, Leaves of absence
- Integrations: Oracle HCM, SumTotal, Sterling, and Oracle Recruiting Cloud
- Strategy for GenAI
- Portal supported by just two people
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Southern Company portal’s homepage experience |
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Partner: The Anti
Team credit: Jaime Wilensky, HR Solutions Support Supervisor; Laine Henfield, HR Business Analyst; Marcel Barre, Workforce Intelligence & Analytics Director
Third place
HR Portal
- HR and IT (coming soon)
- Collaborative approach to governance
- Consistent design standards and UX patterns
- Dedicated change champion network
“At Xerox, we’re not just transforming HR -we’re shaping the future of work.”
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Xerox portal’s homepage experience |
Xerox mobile experience |
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Partner: NewRocket
Team credit: Daniela Pascari, Manager II, IM Business Relationship Management; Lubomira Nikolova, HR Program Manager; Haeun Choi, Analyst I, IM Business Relationship Management
Special recognition portals
Impressive Microsites
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Integrates with vBrick to embed interactive videos
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CH Robinson open enrollment experience |
CH Robinson HR playbook experience |
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Partner: Thirdera
Team credit: Teresa Carvajal, Principal HR Technology Analyst; Nicole Solarz, Principal HR Technology Analyst
Outstanding Local Government Employee Experience
- IT, HR, Finance, Legal, Insurance, Working Environment & Healthcare, Personnel Administration, Purchasing, Political Services, Line Support, and Master Data
- “One place to go” with over 35 integrations
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City of Copenhagen portal’s homepage experience |
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Partner: Devoteam Denmark
Team credit: Susanne Ninna Hansen, Director, Automation and Development; Jacob Schwartz Jørgensen, Portal product owner; Jacob Teudt Jørgensen, Innovation Consultant, Automation and Development
Exceptional Change Management for Greater Adoption
- Communications & IT
- “Engage” portal
- Clear and effective communication campaigns, governance, and roadmap strategies
- Increased adoption:
- 450K views over 9 months (old)
- 1M views over 4.5 months (new)
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Freedom Mortgage portal’s homepage experience |
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Partner: Self-implemented
Team credit: Paul Thorson, Director, UX/UI; Twinkle Mohan, UX/UI Designer; Kim Bergslien, Product Owner; Shamili Guda, Tech Lead
Excellent Manufacturing Experience
- 70K Employees, 70+ Countries, 35 languages
- Tailored for desk employees, field mechanics, and leadership team
- 85% satisfaction rate
- Simple governance, focused on maintaining consistency
- Kiosk and mobile app (coming soon)
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Otis Elevator portal’s homepage experience |
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Partner: Self-implemented
Team credit: Lucas Moreno, Sr. Director, Employee Experience Team; Diane Swallen, Manager, Employee Experience Communications; Karoi Kaminski, Senior Manager, ServiceNow HR Functional Lead; Dawn Calafiore, Director, ServiceNow Platform Product Owner; Diogenes Freire, CIO, Latin America
Phenomenal Personalization
- Communications, Facilities, Finance, HR, IT, Legal, Compliance, Licensing
- Personalized content, widgets, tools and resources to create a dynamic experience for each employee
- Personalized branding for 20 subsidiaries
- Revenue ranking widget for Sales people
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Rate.com portal’s homepage experience |
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Partner: Tavant
Team credit: David Lee, SVP, Business Systems; Haily Wineland, Director, Product Delivery and Operations; Amber Bake, Product Manager
Standout Innovation
- Slack integration that drives engagement and adoption
- VA on Slack (coming soon)
- Front-end editing and content management
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SailPoint Technologies portal’s homepage experience |
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Partner: Norima Consulting
Team credit: Bobby Melchor, Manager, ServiceNow Development & Architecture; Velia Robles, Manager, HR Technology; Whitney Coons, Director, HR Technology; Ali Wozniak, Director, Internal Communication
Top partner internal portals
- Communications, Finance, HR, IT
- Iteratively expanded from an HRSD portal to destination site/intranet
- Incorporated purpose built tools for daily operations e.g. customer finder & resume builder
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INRY portal’s homepage experience |
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Team credit: Phani Chegondi, Senior Director - Advanced Capabilities & Industry Solutions; Kaushal Ganta, Solution Strategist; Manisha Boddu, Senior Manager; Anjali Mutyala, Consultant
- Communications, Facilities, Finance, HR, IT, Legal, Marketing, Sales
- Migrated from a SharePoint site to “Misson Control” powered by ServiceNow
- Foster employee connections with extended profile pages that include fun facts in addition to skills & certifications
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NewRocket portal’s homepage experience |
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Team credit: Phil Windyk, Practice Strategist; Meaghan O'Brien, Senior Manager, Marketing
- Communications, Finance, HR, IT, Legal, Marketing, Sales
- Consolidated multiple sites & portals using a “lift, sift and shift” approach
- Enhanced with specific tools to monitor and improve partnership standing
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Thirdera (Cognizant) portal’s homepage experience |
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Team credit: Andreea Grecu, Director & CTA, AMS Delivery Services, Center of Excellence; Calum Bowyer, UXUI Designer; Aja Deren, UXUI Designer; Andrii Valiiev, Senior Technical Consultant
