Employee Center

The new ServiceNow standard, multi-department, dynamic portal for service delivery and employee engagement.

Read the July 2025 enhancements Explore EC Product Docs

Hot Topics

July 2025 enhancements to Employee Center (Pro)
blog

July 2025 enhancements to Employee Center (Pro)

We are excited to announ...

SmritiGupta
Winners of the 2025 Best Employee Portal Contest (BEPC)!
Article

Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to...

Pooja Gupta1
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta
Employee Center - Customer Show & Tell Webinar
Article

Employee Center - Customer Show & Tell Webinar

Employee Center Customer Show & Tell is our quarterl...

SmritiGupta
Employee Center Academy: Upcoming & Past Sessions
Article

Employee Center Academy: Upcoming & Past Sessions

Employee Center Academy ...

Pooja Gupta1
ServiceNow Office Hours: Employee Center Deployment
Article

ServiceNow Office Hours: Employee Center Deployment

Employee Center Deployme...

SmritiGupta

Getting Started

Employee Center Introduction

Set up Employee Center (Pro) with Demo Data

Value Outcomes for Employee Center

Deployment Journeys

Roadmap & Resources for Employee Center Migration

Setting up for Success

FAQ

Browse and Search Experience

Features that make it easy for employees to find content and get help

Curated experiences

Taxonomy and Dynamic topic pages

Mega Menu Configurations

Guide Self Service in Employee Center

Integrated Experience and Service Feedback (Employee Center Pro)

AI Search

Publish Content Recommendation

External Search connector (Employee Center Pro)

User Experience Analytics

Task Management and Integration

Features that enhance employee productivity and drive portal consolidation

Notifications

My active items

Approvals hub (Employee Center Pro)

App Launcher (Employee Center Pro)

My profile and Org chart

Manager Hub (Employee Center Pro)

Appointment Booking

Employee Communications (Employee Center Pro)

Features that help inform and engage your employees

Content experiences and publishing

Employee News

Dynamic Topic Microsites

Content Governance

Campaigns & Content Analytics

Omni-channel Experiences

Channels for creating a unified, omni-channel experience

Employee Center Pro Kiosk

Now Mobile

Virtual Agent

Microsoft 365 integrations

Zoom integrations

Digital End User Experience

Connect at events

Live on ServiceNow: Approvals in Now Mobile

Online 09/10/25

Live on ServiceNow: Employee Center Academy

Online 09/17/25

Live on ServiceNow: What's new in the Zurich release for Employee...

Online 09/18/25

On Demand Events

Employee Center Academy: Upcoming & Past Sessions
Article

Employee Center Academy: Upcoming & Past Sessions

Employee Center Academy ...

Pooja Gupta1
ServiceNow Office Hours: Employee Center Deployment
Article

ServiceNow Office Hours: Employee Center Deployment

Employee Center Deployme...

SmritiGupta
ServiceNow Employee Center: Employee Communications Office Hours
Article

ServiceNow Employee Center: Employee Communications Office Hours

SmritiGupta
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Resources

May 2025 Release blog

What's new in Yokohama for Employee Center

Employee Center Past Release Highlights

ServiceNow University: Employee Center Introduction

ServiceNow University: Employee Center Essentials

ServiceNow University: Introduction to Content Authoring

ServiceNow University: User Experience for ServiceNow

ServiceNow University: Service Portal Fundamentals

EX Platform for Modern Intranet Special Interest Group (SIG)

Store

Experience Design resources for Employee Center

Employee Center Component and Styles Figma Files

Employee Center Template Figma Files

Activity in Employee Center

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Featured Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's de...

Article

Employee Center - Taxonomy Design - Find Nested Category Levels for your Content

Introduction Employee Center product OOB provides curated experience for users as part of unified taxonomy As part of EC, EC pro unified taxonomy implementation design phase, it's required to find out all your content ( Knowledge Article Categorie...

Article

Browser Extension for Employee Center

Academy Session Overview We’re excited to introduce the Browser Extension for Employee Center—a new way to surface helpful content, communications, and tools directly within third-party work applications like Workday, Concur, or Fidelity. Thi...

Article

Need to customize TinyMCE Editor buttons in Service Portal toolbars (they appear hard-coded)

ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...

Question

Alternative for "taxonomy.category.content_auto_sync" system property

Hi, I am developing a story where I need catalog items to automatically inherit the topic associated with their assigned category, so that the correct topic is always linked without manual intervention, even when the category changes. I saw that this...

Question

How to translate the sub topics header in ESC widget

Hi all, I'm currently trying to fix a translation issue with the sub topics widget on the Employee Center page for topics, and I stumbled over this getMessage() parameter. I couldn't find any documentation, but my theory was that it means that I have...

Question

Resolved! My tasks - Knowledge Article Approval

From the EC 'My Items' widget, when I open an Approval for a Change Request or Request (in the HRM Todos Summary widget on the 'hrm_todos' Page), I can see detailed information about the record and am presented with a link to record so that I can sel...

Question

HRM Todos summary widget approval button missing

Hello, In the Employee Center portal when users with approver_user or approval_admin select 'My Tasks' (HRM Todos Summary widget), then select a task with an approval, the Approve/Reject buttons are not displayed. The buttons are displayed for users...

Question

Resolved! Need to set the visibility restriction on the topic based on the user roles on the EC

Hi All, Having a requirement that,The newly created topic needs to be restricted the visibility on the Employee center portal to only the set of users based on the role or groups that he is part of. As we are trying first time to explore the Employ...

Question

Error on Risk activity of Vendor Management Workspace.

Hi, Risk activity menu presenting errors.Please find the attached screenshot. I have verified on the ACL,planned_task.end_date and planned_task.active does not exist on the operation of query range.Please suggest what change on acl could remove this ...

Question

Getting the error while Loding the employee center portal

Hi All, Need assistance on one of the issue that occurring while trying to launch the ESC portal. Above is the attached error that is getting while launhing the ESC portal first time. As the current plan is to migrate from SP to ESC. Please let me ...

Question

Tips on Branding in Now Mobile application

Discover best practices and tips for branding your Now Mobile experience to customise the look and feel to align with your organisation’s identity. Branding V/S Theming: Branding: The Pre-Login Experience Branding refers to everything the u...

Article

AWA

Hi @pavani_paluri,Could you help me understand below queries regarding AWA1. Does AWA work only on AWS? or would it also work on native UI like when an agent creates case. Currently we are not using AWS to full potential.2.Can we give access to HR ma...

Question

Resolved! No results returned by search in ESC

Hello there,When I perform a search using any keyword no results are returned. However the same search in the OOB Service Portal returns one or more results for the same keyword. Curiously when I manually update the URL to use the kb_search page th...

Question

Resolved! Order of Quick Links

Yokohama Patch 6Updated Employee Center plugins -> Employee Center v38.0.5, Employee Center Core v38.0.3 After updating the Employee Center plugins, Quick Links are no longer displaying in the order defined under Instance Options. We need the quick l...

Question

Multiple client errors in ATF

I am writing an ATF where I am searching for a published article from the ESC portal search option. It does return the knowledge article in the Search page but this page is giving out client errors.The error is the same :"[SEARCH API] SearchCheckpoin...

Question

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Error on Risk activity of Vendor Management Worksp...

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Multiple client errors in ATF

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Power BI request handling through Service Catalog

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Limited Options in Branding Editor – Unable to Ful...

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How to revert the search results layout back to th...

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Connect at events

Live on ServiceNow: Approvals in Now Mobile

Online 09/10/25

Live on ServiceNow: Employee Center Academy

Online 09/17/25

Live on ServiceNow: What's new in the Zurich release for Employee...

Online 09/18/25

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Employee Center

Hot Topics

July 2025 enhancements to Employee Center (Pro)

SmritiGupta

Winners of the 2025 Best Employee Portal Contest (BEPC)!

Pooja Gupta1

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Employee Center - Customer Show & Tell Webinar

SmritiGupta

Employee Center Academy: Upcoming & Past Sessions

Pooja Gupta1

ServiceNow Office Hours: Employee Center Deployment

SmritiGupta

Getting Started

Employee Center Introduction

Set up Employee Center (Pro) with Demo Data

Value Outcomes for Employee Center

Deployment Journeys

Roadmap & Resources for Employee Center Migration

Setting up for Success

FAQ

Browse and Search Experience

Curated experiences

Mega Menu Configurations

Guide Self Service in Employee Center

Integrated Experience and Service Feedback (Employee Center Pro)

AI Search

Publish Content Recommendation

External Search connector (Employee Center Pro)

User Experience Analytics

Task Management and Integration

Notifications

My active items

Approvals hub (Employee Center Pro)

App Launcher (Employee Center Pro)

My profile and Org chart

Manager Hub (Employee Center Pro)

Appointment Booking

Employee Communications (Employee Center Pro)

Content experiences and publishing

Employee News

Dynamic Topic Microsites

Content Governance

Campaigns & Content Analytics

Omni-channel Experiences

Employee Center Pro Kiosk

Now Mobile

Virtual Agent

Microsoft 365 integrations

Zoom integrations

Digital End User Experience

Live on ServiceNow: Approvals in Now Mobile

Live on ServiceNow: Employee Center Academy

Live on ServiceNow: What's new in the Zurich release for Employee...

On Demand Events

Employee Center Academy: Upcoming & Past Sessions

Pooja Gupta1

ServiceNow Office Hours: Employee Center Deployment

SmritiGupta

ServiceNow Employee Center: Employee Communications Office Hours

SmritiGupta

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Resources

May 2025 Release blog

What's new in Yokohama for Employee Center

Employee Center Past Release Highlights

ServiceNow University: Employee Center Introduction

ServiceNow University: Employee Center Essentials

ServiceNow University: Introduction to Content Authoring

ServiceNow University: User Experience for ServiceNow

ServiceNow University: Service Portal Fundamentals

EX Platform for Modern Intranet Special Interest Group (SIG)

Store

Experience Design resources for Employee Center

Employee Center Component and Styles Figma Files

Employee Center Template Figma Files