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Employee Center

The new ServiceNow standard, multi-department, dynamic portal for service delivery and employee engagement.

Read the July 2025 enhancements Explore EC Product Docs

Hot Topics

July 2025 enhancements to Employee Center (Pro)
blog

July 2025 enhancements to Employee Center (Pro)

We are excited to announ...

SmritiGupta
Winners of the 2025 Best Employee Portal Contest (BEPC)!
Article

Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to...

Pooja Gupta1
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta
Employee Center - Customer Show & Tell Webinar
Article

Employee Center - Customer Show & Tell Webinar

Employee Center Customer Show & Tell is our quarterl...

SmritiGupta
Employee Center Academy: Upcoming & Past Sessions
Article

Employee Center Academy: Upcoming & Past Sessions

Employee Center Academy ...

Pooja Gupta1
ServiceNow Office Hours: Employee Center Deployment
Article

ServiceNow Office Hours: Employee Center Deployment

Employee Center Deployme...

SmritiGupta

Getting Started

Employee Center Introduction

Set up Employee Center (Pro) with Demo Data

Value Outcomes for Employee Center

Deployment Journeys

Roadmap & Resources for Employee Center Migration

Setting up for Success

FAQ

Browse and Search Experience

Features that make it easy for employees to find content and get help

Curated experiences

Taxonomy and Dynamic topic pages

Mega Menu Configurations

Guide Self Service in Employee Center

Integrated Experience and Service Feedback (Employee Center Pro)

AI Search

Publish Content Recommendation

External Search connector (Employee Center Pro)

User Experience Analytics

Task Management and Integration

Features that enhance employee productivity and drive portal consolidation

Notifications

My active items

Approvals hub (Employee Center Pro)

Enhanced Requests Page Experience

App Launcher (Employee Center Pro)

My profile and Org chart

Manager Hub (Employee Center Pro)

Appointment Booking

Employee Communications (Employee Center Pro)

Features that help inform and engage your employees

Content experiences and publishing

Employee News

Dynamic Topic Microsites

Content Governance

Campaigns & Content Analytics

Omni-channel Experiences

Channels for creating a unified, omni-channel experience

Browser Extension for Employee Center

Employee Center Pro Kiosk

Now Mobile

Virtual Agent

Microsoft 365 integrations

Zoom integrations

Digital End User Experience

Connect at events

Live on ServiceNow: Deploying Employee Center Office Hours

Online 09/30/25

Live on ServiceNow: Employee Communications Office Hours

Online 10/02/25

Live on ServiceNow: Employee Center Academy

Online 10/15/25

Live on ServiceNow: Deploying Employee Center Office Hours

Online 10/28/25

On Demand Events

Employee Center Academy: Upcoming & Past Sessions
Article

Employee Center Academy: Upcoming & Past Sessions

Employee Center Academy ...

Pooja Gupta1
ServiceNow Office Hours: Employee Center Deployment
Article

ServiceNow Office Hours: Employee Center Deployment

Employee Center Deployme...

SmritiGupta
ServiceNow Employee Center: Employee Communications Office Hours
Article

ServiceNow Employee Center: Employee Communications Office Hours

SmritiGupta
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta
ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...
Article

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Resources

May 2025 Release blog

What's new in Yokohama for Employee Center

Employee Center Past Release Highlights

ServiceNow University: Employee Center Introduction

ServiceNow University: Employee Center Essentials

ServiceNow University: Introduction to Content Authoring

ServiceNow University: User Experience for ServiceNow

ServiceNow University: Service Portal Fundamentals

EX Platform for Modern Intranet Special Interest Group (SIG)

Store

Experience Design resources for Employee Center

Employee Center Component and Styles Figma Files

Employee Center Template Figma Files

Activity in Employee Center

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Featured Winners of the 2025 Best Employee Portal Contest (BEPC)!

ServiceNow is excited to share the list of finalists for our 2025 Best Employee Portal Contest!! The quality of all the submissions this year exceeded our expectations - the judges and executive sponsors were blown away by every contestant's de...

Article

Error in reading knowledge articles in EC, "Record Not Found"

Hello EC expertsI am seeing an issue within Employee Center where users are unable to read any knowledge articles. The error they receive is, "Record Not Found". The articles appear during search (please see below) but users still get the error mes...

Question

Service workflow feedback on the hrm_ticket_page Question

I am working on a Service workflow feedback configuration and definition on the hrm_ticket_page and I am curious if anyone has found a way to change the "Provide Feedback" Header text to something else without having to customize widgets?

Question

UI/UX Designer for Employee Center

I need support from someone who has some experience in inner pages UI/UX for Employee Center such as Services forms, Incident form, Change Form, My Tasks, My Survey, My requests, Knowledge base.

Question

Appointments in SOM.

Can someone explain me appointments section under leadtasks in Sales and Order management.Like , what will be the result from that appointment created and how it can be configured and used.

Question

UI/UX for Employee Center Expert is required?

I need help from someone who has good experience in UI/UX for Employee center, can you suggest me names and contacts please?

Question

UI Action for “Run Archive Now” – Getting error with GlideArchiver.runRule

Hi Community,I am trying to build a custom UI Action on the sys_archive table to trigger an archive rule manually.My use case is:First, reassign inactive users to active ones using a custom Script Include UserReassignmentUtilThen, execute the selecte...

Question

Manage Notifications on Employee Center

Has anybody developed a way for end users to manage their notifications on Employee Center? I don't mean the notifications on employee center plug-in. That doesn't give users the ability to opt-in and opt-out to subscribable notifications. Is the onl...

Question

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessions

Employee Center Confidential Roadmap webinars are a series of sessions where the ServiceNow Unified Employee Experience Product Team presents the vision and upcoming roadmap plans of the team. These roadmap webinars are conducted every quarter. ...

Article

Wellness/Steps Challenge- App Integration?

I help my organization run our intranet off Employee Center, but I work in our Training & Development department, so I'm very low code/no code friendly. Our Wellness Coordinator asked me if there was any sort of integration that can be done for our ...

Question

Resolved! Display Attachments in Knowledge Articles

Is there any way to hide a PNG from the attachments list of a knowledge article? For example, we have a policy that is a PDF that we have attached to a knowledge article. We also put an image in the article, and now we can see both on the right side ...

Question

Conversation continuity options available in the Virtual Agent but not in enhanced chat of NAVA

Hi All, How to enable Conversation continuity options which are available in the Virtual Agent into enhanced chat of Now Assist Virtual Agent. Eg: Whenever we search for anything standard chart - PFA snip where Virtual Agent has Conversation continu...

Question

popup should be populated on the employee center portal based on timezone

Hi All,I have a requirement on employee center portal, can you help me some one on that.this is the Requirement:1)first login of the day → popup appears. 2)Save → updates time_zone, sets u_user_check = true → never shows again.3) Keep Current → just ...

Question

I want to view "Watch List" tickets in the "My requests" page in employee center portal

Hello Everyone, We have a have requirement to show "Watch List" tickets for the logged in user in "My Requests" page in Employee center portal.OOTB widget(my request) we have open, closed filter configured so I have added one more filter "Watchlist r...

Question

Using My Favorites (ec_favorites) from ESC to my own portal

Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...

Question

Resolved! Feasibility and pros/cons of maintaining both Service portal and Employee Center

Are there any technical risks in implementing Employee Center and keeping Service Portal operational. Can both portals co-exist and share pages/widgets?Assuming they can coexist, can you provide a perspective on why or why not this shall be done?

Question

Ask a Question

Top Helpful Authors

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Count

Unanswered questions

Subject

Author

Posted

Service workflow feedback on the hrm_ticket_page Q...

59m ago

UI/UX Designer for Employee Center

9 hours ago

Appointments in SOM.

9 hours ago

UI Action for “Run Archive Now” – Getting error wi...

10 hours ago

popup should be populated on the employee center p...

yesterday

Connect at events

Live on ServiceNow: Deploying Employee Center Office Hours

Online 09/30/25

Live on ServiceNow: Employee Communications Office Hours

Online 10/02/25

Live on ServiceNow: Employee Center Academy

Online 10/15/25

Live on ServiceNow: Deploying Employee Center Office Hours

Online 10/28/25

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Employee Center

Hot Topics

July 2025 enhancements to Employee Center (Pro)

SmritiGupta

Winners of the 2025 Best Employee Portal Contest (BEPC)!

Pooja Gupta1

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Employee Center - Customer Show & Tell Webinar

SmritiGupta

Employee Center Academy: Upcoming & Past Sessions

Pooja Gupta1

ServiceNow Office Hours: Employee Center Deployment

SmritiGupta

Getting Started

Employee Center Introduction

Set up Employee Center (Pro) with Demo Data

Value Outcomes for Employee Center

Deployment Journeys

Roadmap & Resources for Employee Center Migration

Setting up for Success

FAQ

Browse and Search Experience

Curated experiences

Mega Menu Configurations

Guide Self Service in Employee Center

Integrated Experience and Service Feedback (Employee Center Pro)

AI Search

Publish Content Recommendation

External Search connector (Employee Center Pro)

User Experience Analytics

Task Management and Integration

Notifications

My active items

Approvals hub (Employee Center Pro)

Enhanced Requests Page Experience

App Launcher (Employee Center Pro)

My profile and Org chart

Manager Hub (Employee Center Pro)

Appointment Booking

Employee Communications (Employee Center Pro)

Content experiences and publishing

Employee News

Dynamic Topic Microsites

Content Governance

Campaigns & Content Analytics

Omni-channel Experiences

Browser Extension for Employee Center

Employee Center Pro Kiosk

Now Mobile

Virtual Agent

Microsoft 365 integrations

Zoom integrations

Digital End User Experience

Live on ServiceNow: Deploying Employee Center Office Hours

Live on ServiceNow: Employee Communications Office Hours

Live on ServiceNow: Employee Center Academy

Live on ServiceNow: Deploying Employee Center Office Hours

On Demand Events

Employee Center Academy: Upcoming & Past Sessions

Pooja Gupta1

ServiceNow Office Hours: Employee Center Deployment

SmritiGupta

ServiceNow Employee Center: Employee Communications Office Hours

SmritiGupta

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

ServiceNow Employee Center Confidential Roadmap Webinars: Upcoming Sessi...

SmritiGupta

Resources

May 2025 Release blog

What's new in Yokohama for Employee Center

Employee Center Past Release Highlights

ServiceNow University: Employee Center Introduction

ServiceNow University: Employee Center Essentials

ServiceNow University: Introduction to Content Authoring

ServiceNow University: User Experience for ServiceNow

ServiceNow University: Service Portal Fundamentals

EX Platform for Modern Intranet Special Interest Group (SIG)

Store