Maik Skoddow
Tera Patron
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Table of Contents

My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

 

 

What is the Employee Center?

 

With ServiceNow Employee Center, deliver a modern employee experience platform that drives unified and consistent employee experiences from any channel of choice. It’s time to evolve your service portal by centralizing multi-department services alongside personalized content experiences.

 

 

 

Product Information

Entry point to the official product information pages

 

Product Documentation

Entry point to the official product documentation

 

Solution Brief

 

Success Pack

This Success Pack will support enabling digital employee self-service capabilities in order to provide a single unified place for employees to get the service they need with intelligent workflows throughout ServiceNow's platform.

 

Process Guide

Provides detailed guidance on the way that ServiceNow intends the process to-be, for Employee Center

 

How to Migrate to Employee Center from Service Portal

This document is a step-by-step guide for migrating from the Service Portal to the Employee Center in order to provide employees with a unified portal experience.

 

Frequently Asked Questions (FAQs) 

 

 

Trainings & Courses

 

Introduction to Employee Center

Attend this course for an overview of Employee Center and Employee Center Pro. This course is for users and administrators who need to understand Employee Center basics.

 

Employee Center Essentials

Attend this course to learn how to install and configure Employee Center and Employee Center Pro capabilities. This course also includes details on how to migrate from Service Portal to Employee Center.

 

Introduction to Content Authoring in Employee Center 

In this course you will learn how Employee Center Pro's communication capabilities can be used to inform and engage employees with microsites, Employees News, and campaigns.

 

 

 

Articles & Blog Posts

 

2021-09-10 by @Allison French 

Introduction to Employee Center

This guide will help you get up to speed on Employee Center and is a great place to come back to as our product evolves.

 

2023-08-07 by @SmritiGupta

Understanding the Deployment paths with Employee Center

We recommend organizations to choose the deployment path that makes most sense for them, depending upon the following uses cases.

 

 

 

Videos & Podcasts

 

2021-10-25 by ServiceNow Community

Understanding Employee Center and Curated Experiences

Come join product managers Pooja Gupta and Allison French for a new series of live sessions focused on Employee Center configurations. Today's session walks you through Curated Experiences. We'll have product experts on hand to demonstrate concepts, provide guidance, and answer your questions in a live setting.

 

202y2-09-27 by ServiceNow Community

Employee Communications 

 

2023-01-10 by Justin Meadows

Employee Center Standard vs Professional

ServiceNow’s Employee Center is a WORLD of a difference than what we use to know as the SERVICE PORTAL! In this video, I give a quick overview of what to expect if you use the out-of-the-box (or STANDARD) Employee Center versus the PROFESSIONAL version. Additionally, I try to provide all the related caveats for PROFESSIONAL and ENTERPRISE subscriptions to other ServiceNow applications that have features and functionality that can appear on either of these portals.

 

2023-01-24 by ServiceNow Community

Portal Governance

Best practices for governing the portal experience and the content within it

 

2023-03-07 by serviceportal.io

Upgrade Your Service Portal to ServiceNow Employee Center 

Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release? Now is the time to upgrade your ServiceNow portal. Employee Center adds a lot of new features on top of the Service Portal framework, as well as a new and improved theme. In this video you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.

 

2023-03-23 by ServiceNow Community

Test, Deploy, and Upgrade Employee Center

Join this session for best practices on how to Test, Deploy, and Upgrade Employee Center in production.

 

2023-03-30 by ServiceNow Community

Establish a Modern Employee Experience with Employee Center Pro

Learn how you can deliver a consumer grade experience to your employees with the ServiceNow platform through Employee Center Pro

 

2023-03-30 by ServiceNow Community

The what, why, and how of deployment

Transform how work gets done by providing a unified employee experience with Employee Center. Join this webinar to learn how to jumpstart usage and deploy Employee Center in your organization. Walk away with best practice guidance on: migration from a /sp portal to Employee Center, upgrading from Employee Service Center, exploring/testing Employee Center and Employee Center roll-out.

 

2023-04-24 by ServiceNow Community

Dynamic Topic Microsites and Rich Content Editor

Join this session to learn more about Dynamic Topic Microsites and Rich Content Editor.

 

2023-06-15 by ServiceNow Community

Setting up for Success With Employee Center

Join this webinar to learn decision-points and best practices for a successful deployment of Employee Center. Topics included:

- Gaining stakeholder alignment across the enterprise
- Design tips and tricks
- Multi-phased deployment strategies
- Governance and Change Management

 

2023-06-21 by ServiceNow Community

Integrations with Conversational interfaces (with a focus on MS Teams) 

 

2023-07-20 by ServiceNow Community

Content Analytics and Campaigns

Join this session to learn more about Content Analytics and Campaigns.

 

2023-08-17 by ServiceNow Community

Universal Request

 

2023-09-22 by ServiceNow Community

Content Governance

Join this session to learn about Content Governance.

 

2023-09-25 by ServiceNow Community

Curated Experiences

 

2023-06-15 by ServiceNow Community

Manager Hub

Join this session to learn about Manager Hub.

 

2023-06-15 by ServiceNow Community

Setting up for Success With Employee Center

Join this webinar to learn decision-points and best practices for a successful deployment of Employee Center.

 

2023-11-10 by ServiceNow Community

What's new in the Vancouver release: Employee Center

Come join us for this Live webinar to learn what new features have been released for employee center as part of the Vancouver release. Who? Attend If you are:

- Getting started with your employee center deployment
- Currently deploying or deployed employee center

 

2023-11-16 by ServiceNow Community

Employee News

Join this session to learn more about Employee News.

 

2023-12-12 by @Justin Meadows 

My Requests in Employee Center

In this video I show how to configure additional My Request filters in ServiceNow's Employee Center application. In particular, I add open Demand records (dmn_demand) so that they'll show under My Requests after it has been submitted.

 

2023-12-12 by @Justin Meadows 

My Tasks in Employee Center

In this video I show how to configure To-dos in ServiceNow's Employee Center application. In particular, I add open and assigned project tasks so that they're visible in the My Tasks widget on the portal.

 

2023-12-12 by ServiceNow Community

Getting started with Employee Center

Are you ready to start your Employee Center implementation journey? Join this live webinar to get the information you need to ensure a successful implementation. A ServiceNow expert will dive into all the Features, Functionality, and Widgets available with Employee Center, including a live demo.

 

2024-04-26 by ServiceNow Community

Employee Center - Manager Hub 

In this video, learn how to empower leaders with personalized resources for growth via Manager Hub and enhance self-service for managers, offering insights and actions to drive team success.

 

2024-04-26 by ServiceNow Community

Employee Center - Approvals Hub

In this video, learn how to consolidate approvals from multiple systems into an integrated Approvals Hub on My Tasks page on Employee Center Pro portal.

 

2025-04-14 by ServiceNow Community

ServiceNow Yokohama Highlights for Employee Center 

Come join us for this Live webinar to learn what new features have been released for Employee Center as part of the Yokohama release!

 

2025-04-21 by ServiceNow Community

Employee Center - Dynamic Topic Microsites

Employee Center Academy is a series of monthly events hosted by the product team to provide feature deep-dive and technical guidance on Employee Center, related capabilities, and deployment journey guidance. We will have product experts on hand to demonstrate concepts, showcase configuration steps on a live instance, provide best practice guidance, and answer your questions in a live setting.

 

 

 

Troubleshooting

 

Known Error Portal

 

Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.

 

 

Selected Articles

 

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Comments
Michael Russ
Tera Contributor

"A day late and a dollar short", for us, as the saying goes. All the same, I appreciate this.

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‎06-25-2025 08:05 PM
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