on - edited on by
Lisa Latour
Employee Center Deployment Office Hours is a series of dedicated 60-minutes Q&A sessions, directly with the product and engineering team, occurring on last Tuesday of every month at 09:00 am PT.
Join this monthly office hours to connect with the ServiceNow product team for Q&A on:
- Migrating Service Portal (/sp) to Employee Center
- Designing an employee centric taxonomy
- Onboarding a new department to Employee Center
- Upgrading from Employee Center to Employee Center Pro.
This will be a standing monthly meet up with the product team. There will be no presentation, this is an opportunity to ask questions and get answers! These sessions are recorded for internal purposes only and not shared with the attendees.
Want to get your questions answered on priority during the session? Submit your questions in advance here and our product team will prioritize answering them for you.
Refer to Deployment FAQs for a comprehensive list of frequently asked questions discussed during these Office Hours around following topics:
- Deployment guidelines for New vs Upgrading customers
- Process for migrating from /sp to Employee Center
- Process for upgrading from Employee Service Center to Employee Center Pro
- Best practice recommendation around Taxonomy design and configuration
The slide deck briefing focus topics discussed during all previous Office Hours sessions have been attached here for your reference which covers the following topics:
- Associating new content with Taxonomy Topics
- Guidance around deployment of multiple instances of Employee Center
- Portal Governance and Content Management Organisational Model
- Employee Center capabilities for governance - Distributed ownership and Employee Communication workflows
- Guidance around Taxonomy Design
- Understanding the Deployment paths including migration from /sp or upgradation from /esc
- Additional Resources
