Adding a new dropdown to the taxonomy for the ESC
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08-29-2024 01:07 PM
Hey Everyone,
I am looking to add another subject to this bar in the ESC.
I want to leave IT but also add a few more. I added a new option to the taxonomy but its still not showing up.
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08-29-2024 01:57 PM
@arohm Check these video:
https://www.youtube.com/watch?v=gfHwOqIOUoc
https://www.youtube.com/watch?v=S6L9PZsIiis
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Please Mark it helpful 👍and Accept Solution✔️!! If this helps you!!
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08-29-2024 09:14 PM
Hi @arohm ,
in navigation type Taxonomy then click on Employee
after opening the Employee Create child topics[topic.list]
add the Connected Content to that Topics
then you can see that is started appearing on ESC portal
Please mark helpful & correct answer if it's really worthy for you.
Thanks,
BK

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08-29-2024 10:01 PM
Hi there,
If you added another like you mentioned, and it has active connected content, do make sure to perform a cache.do! As this is cached. You won't be the first one to wasing hours on such 😅.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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