regarding jira integration
I am new to integration part can any one explain how many types of integrations can be done b/W SN and Jira?
Forum Posts
Quick Links with Microsites
Hi everyone, Does anyone know how I can add Microsites to the Quick Links widget? Something similar to this? Thanks!
Add columns to the MY REQUESTS view in Service Portal
I am trying to add columns to the MY REQUESTS view and I am not able to do it.https://servicedesktest.redseaglobal.com/esc?id=my_requests.I am not able to find the view where the columns are added. Please guide me on the same. Thanks
Change the font colour of "search results" in the create incident record producer.
Requirement: Change the font color of "Search Results". OOTB Behaviour:Expected Behaviour: Steps need to be followed:1. Navigate to the create incident record producer in the employee center.2. Inspect the web page and find the CSS rules for the "Sea...
Add Workspace link to employee center
Hi I am trying to add links to the workspaces in employee center. How can I achieve this I cant find anywhere to add an external link? I want to add the risk, compliance and audit workspaces under risk and compliance
Why does the system create a sys_version record from itslef !
While reviewing catalog items, I noticed two versions were unexpectedly created by the system.my question is why those records are created at this specific time !?I've posted screenshot from the catalog item record which i found these record in.
EVAM View Configuration Custom Fields and
When configuring an AI Search application for a new Employee Center portal, and when reviewing how taxonomy topics are displayed relative to AI Search results, I came across two things for which I need an explanation. 1. The "Knowledge Search Resul...
Announcement Notifications: Track click-through rate
Is there a way to track the click-through rate of an announcement notification? We have a button on the notification that redirects you to a new portal, and we would like to track user's visits to the page.
Set Variable in Catolog Items with esc Topic
Hi AllIn my scenario employe navigate esc portal taxonomy and in child topic can create a Service Request or a Incident. I need to set a variable in Catalog Item or Incident with the selected topic in esc Ho I can accomplish this? It's possible? It's...
Setting portal page to redirect to Employee Center
Hello I notice that the Employee Center can link to the Knowledge Base using this link:https://<instancename>.service-now.com/esc?id=kb_home However, our KB uses this link.https://<instancename>.service-now.com/kb Which is pointing to the portal page...
trying to delete a variable in record producer and get this !
I was trying to delete this variable in a record producer and get me this I can understand the question answers but I don't understand what is the options?this variable is a reference variable .
Integration Hub - Google Sites integration
I would like to know if it's possible to use Integration Hub to integrate w/ Google Sites. I don't see this spoke available in the ServiceNow store so it may be likely that we can use a REST API Spoke within Integration Hub and leverage Google Sites'...
Sort 'My Tasks' Approvals in Descending Order ( latest to oldest) in ESC Portal
Hello everyone,Can anyone guide me on how to sort the approvals in the "Open" tab of the My Tasks section in the Employee Center portal by the created date, from latest to oldest? Currently, the tasks are being sorted in ascending order of the due da...
Favorite option Not working in employee center
Hello Team, Need your help. I tried to add a catalog item in favorite, But it's showing the below error., It's working in non-prod instances, only issue is in the prod instance,
Getting errors on News article creation that design form contains errors
Hi, During saving of a new News Article im getting errors that availability end date must be after availability start date (i have not even setup a end date. and even if i set that it keeps saying this issue) and Design form contains errors. For the...
