AI search enabled no longer shows dynamic catalog item icons in suggested results
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04-07-2025 06:54 PM
Hi all,
I was wondering if anyone has come up with a robust solution for having the catalog icons display in the suggested results dropdown when AI Search is enabled.
I have tried tweaking view templates as suggested in other community posts or ServiceNow knowledge articles, but have not had much luck.
I've also Up-Voted the idea posted here!
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04-07-2025 07:35 PM
Hello @JessJ-Flinders
I don't think these catalog icons are still included in search sources of catalogs. I feel only catalogs and categories is fed into it. We are not training it on catalog icons - which is stored in db_images or sys_attachment table.
So how will AI give a result in which it's not trained. So maybe you could begin something from there.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
