Resolved! What role need for user to create a Change request in protal?
I want user only can access portal and create request.what role is needed for user?
Forum Posts
Resolved! How can I create a button to open new page in new Tab
Hello,I want to create a button in Service Portal (ESC) on 1 of the widget and when someone click on that button user should be redirected to new page in new tab but in same browser window. Can someone please help me on this requirement.Thanks
How to add fields to To-do task widgets
Hi All, I need to add more fields to below widget , I know to add fields via To-dos configuration on top of the widget. But I want to add more fields under change number as high-lighted in the above screenshot. Please suggest. Thanks,
Resolved! change number of items shown by default?
When you navigate to a topic in Employee Center, it shows 12 items with a button to show more. Is there any setting to change how many are shown by default?
Resolved! Taxonomy child topic not appearing in the Popular Topics widget
Hello, How can I have the child topic Software appear as a card in the Popular Topics widget? It will only appear in the Mega Menu and not in the Popular Topics.
Redirecting Employee Center Suffix "esc" to "sp" breaks AI search
Hi all,My company is moving onto Employee Center this week and have found that when we change the employee center URL from https://company.service-now.com/esc to https://company.service-now.com/sp, it breaks AI search throughout the portal. We have...
What role is needed to have approvals appear on the users view?
What specific roles are needed for this to appear for a user so they can see what they need to approve, especially if they already CAN see it on the platform UI in the backend, but it's not showing on the employee center view? Thank you!!
how to change background color of selected option in dropdown of below list
I want to change this highlight black bar to some other bar. But iam unable to inspect .can someone help on this?
Background images are not getting displayed for few users in Quick Links in Employee Center
Hi, For very few users, background image in Quick links is not getting displayed and its blank. However they are getting widget and other details. Only image is not loading. They tried to clear cache also, however still issue is persisting. What coul...
Resolved! Employee Center- Favorite icon on header menu
Hi, I have this configuration, but the heart icon not appear on header menu. Missing some thing ? Thank you Regards
Resolved! Unable to display favorite from Employee Centre
Hello, In my personal instance, the favorite icon (heart) is displayed. But in another instance, it's not displayed: My instance: The other instance: How can I display it? Thanks in advance! Dr Yassine
Resolved! Topic - Child Topic not showing if there's no connected content mapped and article are expired.
Hi, Is there a way to keep the child topic showing even though the connected content (Knowledge articles) is expired?Child topics are not visible in the menu if articles mapped to them are expired. Topics Sub topics child topics Thank yo...
Resolved! Can you display the whole Service Request catalogue with items in their existing categories?
Whilst I understand that the key new feature of EC is the curated Taxonomy and Topics, is it possible to have a quick link out to show the Service Request catalogue in its current form with items still existing in their current categories? Whilst the...
How to set the count number of approvals and surveys in My active items widget?
I would like to see the number of Approvals and Surveys the user has assigned to him. I'm a novice on employee center, as I understand I have to use a script include under the Summary view script in order to achieve it. This is how I set it for Appr...
User Criteria in Employee Center
Hi,Is the User Criteria functionality (to hide for example pages and/or widgets) also available/working in the Employee Center portal? Official documentation: Apply user criteria to a page, widget, or widget instance.I have tried this functionality i...