AI Search Facets

Lisa22
Tera Contributor

‎11-02-2022 09:07 AM

I have a facet for catalogues but there are some inactive catalogues and also catalogues not required for EC.

How can I remove them?

Lisa22_0-1667405246720.png

 

Lisa

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Community Alums
Not applicable

‎11-02-2022 09:56 PM

HI @Lisa22 ,

Please refer to this doc : https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/build/service-portal/task/di...

 

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Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

‎11-22-2022 02:43 PM

Hi @Lisa22,

 

With in the search source configuration you can define the appropriate catalogs using the Conditions configuration.

If you navigate to All > AI Search > Search Experience > Search Sources.  Select the appropriate source and within that source the Conditions for that source are defined.   

 

Below is an example the defines a condition to only show the "Service Catalog" and "Technical Catalog" items.

 

Screen Shot 2022-11-22 at 5.35.38 PM.png

 

Also including documentation on creating a search source and how to link that search source to a search profile.

 

Create a search source
https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/ai-search/task/crea...

 

Link search source to profile

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/ai-search/concept/s...