Hello, I would like to create a quick link in EC so users can click it and call the help desk through Microsoft Teams. I was hoping to use the 'External link' content type and use a URL however I noticed when I put 'tel:3334445555' in the field it ge...
Hi all, When I am on the Employee Center Knowledge homepage (esc_knowledge_home), I am seeing inactive knowledge bases appearing in the "Knowledge Bases" dropdown. There are not any knowledge bases in the related list on the Employee Center portal re...
When a user creates a request or incident in the Service Portal and later wants to cancel it, a Cancel button should be available in the Service Portal. Please let me know if there are any solutions for this.
ServiceNow provides schedules and holiday configuration out-of-the-box.However, in large enterprise environments with:Multiple operational locationsDynamic weekend rulesSeasonal demand changesLocation-specific holidaysSLA-critical workflowsOOTB sched...
I feel like I am running in circles trying to figure out how to configure the search actions for employee center. So many of the documents and videos are out of date and nothing seems to work as advertised. Perhaps someone here can shed some light on...
I'm trying to figure out how to change the default image for a topic in the Popular Topics widget on the main home screen. I have gone into the Topic Taxonomy menu and the child topics are displaying the updated icon, however the main parent topics ...
I have configured Employee Center (not the Pro version) to display a banner image on the topic pages, but it is not displaying and I don't know why. When I first configured it, it did display, now it doesn't. Does anyone have an idea where to look?...
In our instance we have RITM that get assigned out to a group for approval. When checking the tasks option they are unable to see any approvals for the ritms that have been assigned to their group for approval. When viewing the actual task they are ...
I want to change the position of tours and profile. Profile should be visible on right most side and tour should come between my tasks and my requests.
Hello Team, On employee center portal I want to change virtual agent launcher ring color. can anyone help me with this. please refer attached snapshot. here ring color is green. Thanks,
How do you replace a widget in esc?id=hrm_todos_pageOldNewWhat are the steps that I need to do this? Thank you
We are looking to improve the quality of information presented to the Requestor at the Employee Center level. Today, when the user goes to look at the status of an incident in My Requests, the only state changes they see is the initial one. How can...
I use the widget Content Experien to show some images on my Employee Centerbut the widget didn't show when I use [now Mobile app] to access my employee center.It can normally show when i use pc or explorer of mobile.
Hi, I have a requirement to create an AI Search source for a custom table. The Search source should display the data from the custom table when user clicks on the result it should redirect them to external URL. We don't have the URL pre-built and sto...
