Cancel RITM button on employee center

[nitin gupta1]

Hi,

I want to add a Cancel Button on employee center when user see my request and if they want to cancel the request from employee center itself,

right now I think only for INC the functionais there to close and resolve INC but for RITM Level,

can anyone suggest how we can achieve that and I want to show button when RITM is waiting for approval or do have any task created, or may be if task is created then they can not cancel the RITM but when they click automatically work notes added to ritm so full filler can see and connect with users ask’s if user are sure to cancel the request 

[Shelby Blair]

I'm also looking for a solution to this - no other community solutions seem to have an option to create a cancel request option/button on the Employee Center Portal (under the Request Summary), just for the normal Service Portal.

[chaimaebour]

Hello @nitin gupta1, 

Did you find a solution to your problem ?
I have the same issue. 

[nitin gupta1]

Hi @chaimaebour 

we need to create custom widget and then we can use this on employee centre, you can take copy of incident widget and then you can customise code accordingly,

Please let me know if this is helpful,

[Valentin CLOUP]

You will need to create a custom widget to do that. Keep in mind that Requested Items have flow or workflow context, so you will need to cancel those as well to prevent having context running indefinitely