How to have tooltip on esc portal
Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and widgets. Can someone help me how to achive this
Forum Posts
Implement a country-based filtering system in the Employee Center portal
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Move records from Content lLibrary from one instance to another
Hi All, I have created few styled content records in content library (sn_cd_content_base) ne DEV and now I need migrate it to STG. When I move the XMLs of these records to other instances, publish plan is not moved and so changes wont reflect in the ...
How can I determine the one causing the slow loading on the instance?
Hello,Do you have any other ways to check for the cause of the slowness in your instance?Currently one of the user reported that when they are trying to access the my approval in the portal, they experience slowness in the instance.When I tried to ch...
Resolved! Get the right sys_id for screen in mobile view
Hi, I'm trying to set up mobil push notifications for new published news articles. It works so far but the push notification doesn't get the right deep link to the news content view in the Now Mobile App. Does somebody know which screen (sys_id) I h...
AI Search in ESC
In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...
Implement a country-based filtering system in the Employee Center portal
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Implement a country-based filtering system in the Employee Center portal
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Resolved! Faceted Search Widget links to ?id=form instead of ?id=sc_cat_item
Hello community, I am experiencing a strange behavior in the links of the "Faceted Search" widget and want to ask if someone knows a solution.When I search for a Catalog Item (for example "Create Service Offering") in the OOTB Portal /esc then I can ...
On click og child topic from taxonomy it should redirect to the custom page created
I have created a Taxonomy as news and features under this news , trading stories are there. On click of new it should redirect to the custom page I have created instead of using the OOB template in topics. How to achieve this.
Add the approval/Reject button under my task widget in ESC portal
Hi All, I need to add approval/reject button in ESC portal under my tasks of "My active item" widget. If any tasks is going for approval such as RITM and request then it will show approval and reject button at the bottom in portal page. As of now, it...
How to edit "contact us for help " on esc portal
Hello All Can someone suggest how to edit this widget on esc portal
Resolved! Activity log improvements - enter instead of shift+enter?
Hi,When adding a comment in an incident using the employee center interface, using 'enter' on my keyboard causes the comment to get submitted.However, I would expect that this enters a new line in the comment field instead of submitting the form.I kn...
Resolved! Employee Center footer configuration
Hi, Please how can I modify footer ? Text color Text size Footer size Thank youRegards
Resolved! Different language for user
Hi all,I have a query. User is getting different language for enhancement request in my request section. PFA attached the image for reference. I tried impersonating him and checked his Profile language. It is set to English only. How do i debug this?...
