Case assignment based on queue and skill

[Sonani4]

Requirement -: 

case should be assigned based on product. Eg. Product A related case should be assigned to a user, Product B should be assigned to b user and so on. All user a,b... are from same assignment group.

I have created service channel, queue, assignment rule and eligibility pool. Queue is triggering and work item table it was showing in queue for few seconds, then changing to cancelled state.

I created skill determination and condition filter product and added user.

But it is not working any suggestion would be great. Thanks. 

[Community Alums]

Hi @Sonani4 ,

What have you done till now, can you share here please.

[Sonani4]

Hi @Sandeep Dutta, 

I have created I have created service channel, queue, assignment rule and eligibility pool.

As soon as I checked Enable skills and Enforce mandatory skills true, It's stop working. Skill and skill determination condition is correct.